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- Tasks: Provide top-notch customer service and manage enquiries efficiently.
- Company: Join a supportive local council team in Bromley.
- Benefits: Flexible work schedule with three days in the office and two remote.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience as a Business Support Officer is essential; mash team experience is a plus.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Work in the office in Bromley three days per week and remotely from home two days per week, delivering a seamless local service that is customer‑focused, personalised, and of high quality and efficiency.
Responsibilities include:
- Answer enquiries in a timely, courteous, and professional manner, making effective use of the Council IS systems.
- Listen actively to callers to assess and clarify their needs.
- Provide customers with the most up‑to‑date information.
- Handle a high volume of inbound and outbound phone calls, e‑mails, and internet enquiries.
- Process referrals received from police and via an online portal.
- Upload documents onto case files.
- Use the Councils in‑house Liquid Logic and EHM systems.
- Use Microsoft Outlook and respond to e‑mails professionally.
Must have prior experience working as a Business Support Officer within a local authority; experience working in a mash team is a bonus.
Business Support Assistant employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Business Support Assistant role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for Business Support roles and practice your answers. We want you to shine when discussing your experience with local authorities and using systems like Liquid Logic.
✨Tip Number 3
Show off your skills! When you get the chance, demonstrate your proficiency with Microsoft Outlook and other relevant tools during interviews. Bring examples of how you've handled high volumes of calls and emails efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Business Support Assistant position!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Support Officer, especially within a local authority. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can deliver that high-quality, customer-focused service we value. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since you'll be handling a lot of enquiries, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you engage with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Job Switch
✨Know Your Stuff
Make sure you’re familiar with the Council's IS systems and the specific tools mentioned in the job description, like Liquid Logic and EHM. Brush up on your Microsoft Outlook skills too, as you'll need to demonstrate your ability to handle emails professionally.
✨Customer Service is Key
Since the role is all about delivering a customer-focused service, think of examples from your past experience where you’ve gone above and beyond for customers. Be ready to discuss how you listen actively to assess their needs and provide timely, accurate information.
✨Practice Makes Perfect
Rehearse common interview questions related to handling high volumes of calls and emails. You might be asked how you prioritise tasks or manage stress during busy periods, so have some solid examples ready to share.
✨Show Your Team Spirit
If you have experience working in a mash team, highlight it! Talk about how collaboration has helped you achieve goals in previous roles. If not, focus on your adaptability and willingness to work closely with others to deliver seamless support.