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- Tasks: Help tenants manage finances and prevent arrears while providing budgeting advice.
- Company: Leading housing management company in Greater London with a focus on community support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real difference in people's lives by helping them navigate financial challenges.
- Qualifications: Knowledge of the Housing Act and strong negotiation skills required.
- Other info: Empathetic role with a focus on high-quality customer care.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing management company in Greater London is seeking an Income Officer to maximise income collection and assist tenants facing financial difficulties. The role involves providing budgeting advice, managing payment plans, and overseeing legal processes to ensure compliance and prevent arrears.
Strong knowledge of the Housing Act and excellent negotiation skills are essential. The position also requires empathy and discretion when dealing with households, ensuring high-quality customer care.
Arrears Recovery & Tenant Income Advisor employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Recovery & Tenant Income Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing management sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Housing Act and common financial difficulties tenants face. We recommend role-playing interview scenarios with a friend to build confidence and refine your negotiation skills.
✨Tip Number 3
Showcase your empathy and customer care skills during interviews. Share real-life examples of how you've helped others in similar situations. This will demonstrate that you understand the importance of discretion and support in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Arrears Recovery & Tenant Income Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income collection and tenant support. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of the Housing Act and any relevant negotiation experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping tenants and how you can contribute to maximising income collection. We love seeing genuine enthusiasm for the role!
Showcase Your Empathy: In this role, empathy is key. When writing your application, include examples of how you've supported individuals facing financial difficulties. We want to know how you approach sensitive situations with care and discretion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Job Switch
✨Know Your Housing Act
Make sure you brush up on the Housing Act before your interview. Understanding its key points will not only show your knowledge but also demonstrate your commitment to the role. Be ready to discuss how you would apply this knowledge in real-life scenarios.
✨Showcase Your Empathy
This role requires a lot of interaction with tenants facing financial difficulties. Prepare examples from your past experiences where you've shown empathy and discretion. Highlighting your ability to connect with people will set you apart as a candidate who truly cares.
✨Master Negotiation Techniques
Since excellent negotiation skills are essential, think of specific situations where you've successfully negotiated outcomes. Whether it's payment plans or resolving disputes, be ready to share these stories and the strategies you used to achieve positive results.
✨Prepare for Customer Care Questions
Expect questions about customer care and how you handle difficult situations. Think about times when you've gone above and beyond for a customer. This will help you illustrate your commitment to high-quality service, which is crucial for this position.
