At a Glance
- Tasks: Support the department's daily operations and provide administrative assistance to the team.
- Company: Join a dynamic team focused on effective service delivery.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to work in a busy office with potential for career growth.
- Why this job: Be the go-to person for customer queries and make a real difference in service delivery.
- Qualifications: 5 GCSEs or equivalent, strong communication and organisational skills required.
The predicted salary is between 24000 - 28000 € per year.
The purpose of the post is to support the effective day-to-day running of the function/department and provide full administrative support to the team.
DUTIES AND RESPONSIBILITIES
- To be the point of contact for internal and external contacts of the Department in relation to matters pertaining to services provided by the Department. This will include dealing with visitors, telephone enquiries, and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.
- To be responsible for the collation, input, and retention of accurate data and information into electronic and manual Departmental Systems. To include data retrieval, extraction, and presentation to senior colleagues for reports and other purposes.
- To be responsible for the development of accurate local databases/spreadsheets/systems under the direction of the manager and to run routine standard/template reports from systems and databases, meeting deadlines set by managers and colleagues.
- To undertake reception cover as and when required, signposting customers, the public, and other agency colleagues where appropriate, providing an effective and efficient service.
- To maintain a strong network with other departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.
- To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.
- To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.
Qualifications
- 5 GCSEs or equivalent experience in English & maths
- RSA II or III or ECDL or equivalent
Specialist Knowledge
- Good keyboard skills in Word
- Previous use of Excel
- Experience of PowerPoint
- Experience of specialist databases
- Knowledge of the service/function
- Experience of dealing with cash/petty cash or financial processes
Practical and Intellectual Skills
- Experience of working in a busy office/location
- Ability to communicate in Welsh
- Experience of IT packages in the workplace or home
- Good organisational skills
- Ability to respond to some interruptions and adjust work priorities accordingly
- Ability to work effectively in a changing environment
- Ability to work in a confidential environment
- Good communication skills
Attendance Support Officer in Wrexham employer: Job Switch Ltd
As an Attendance Support Officer, you will thrive in a dynamic and supportive work environment that values collaboration and professional growth. Our company offers comprehensive training, opportunities for career advancement, and a strong commitment to employee well-being, all set in a vibrant location that fosters community engagement and connection. Join us to make a meaningful impact while enjoying a fulfilling career with a team that prioritises excellence and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Attendance Support Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in attendance support or similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and answers with a mate. This will help you feel more confident and ready to showcase your skills in data management and customer service.
✨Tip Number 3
Show off your tech skills! Be prepared to discuss your experience with Excel and other IT packages during interviews. Bring examples of how you've used these tools to improve processes or solve problems in previous roles.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Attendance Support Officer in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Attendance Support Officer. We want to see how you can support our team effectively!
Show Off Your Communication Skills:Since this role involves a lot of interaction, be sure to showcase your communication skills in your written application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills:We’re looking for someone who can manage data and keep things running smoothly. Make sure to mention any experience you have with organisation, whether it’s managing files or coordinating tasks.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Attendance Support Officer. Familiarise yourself with the key duties mentioned in the job description, such as handling enquiries and maintaining accurate data. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with both internal and external contacts, be prepared to discuss your communication skills. Think of examples where you've effectively dealt with customer queries or provided support. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for this position. Prepare to share specific instances where you've successfully organised data or managed competing priorities. Highlight any experience you have with databases or spreadsheets, as this will be particularly relevant.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations related to the role. For example, you might be asked how you would deal with a difficult visitor or manage a sudden influx of enquiries. Think through potential scenarios beforehand and outline your approach to problem-solving and prioritisation.
