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For Companies At a Glance
- Tasks: Support transport solutions for various clients, ensuring safety and efficiency.
- Company: Join a dedicated team focused on providing essential transport services in Nottingham.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact by helping vulnerable users while developing valuable skills.
- Qualifications: No specific qualifications required; just a passion for customer care and problem-solving.
- Other info: Flexible hours ideal for students looking to balance work and studies.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and externalclients.
- To monitor contract performance, including site visits and to investigate issues reported by service users orclients.
- To ensure that National and County Council safeguarding and child protection measures arefollowed.
- To be responsible for the procurement and evaluation of best value ad-hoc transport for clientdepartments.
- To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents andcarers
- To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across theCounty
- To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement
- To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools
- Assess service development opportunities in conjunction with colleagues, clients, members of the public and otherstakeholders
- Using bespoke software systems to maintain accurate financial and client information and to create reports asrequired.
- To verify payments to suppliers and clients and to monitor revenue returns where appropriate.
- To support the Transport Officers in delivering the service priorities and to deputise for the Officers whenrequired.
- To deal directly with clients and suppliers with a high level of customercare.
Key accountabilities
1. Transport requests are actioned within appropriate timescales.
2. Ensuring that all service users are treated in accordance with the Customer Care Policy
3. All contracts operate in accordance with service specifications and issues or disputes are resolved.
4. All transport is provided in a safe manner offering protection and security to vulnerable users.
5. Transport solutions are delivered within the allocated budget.
6. Parents are offered an alternative to direct transport which meets their requirements and best value for the Authority
7. Contracts and services are delivered properly and opportunities for efficiency savings are identified and implemented meeting all budget requirements
8. Service efficiencies are properly investigated and communicated to all stakeholders ensuring practical and deliverable solutions are found.
9. Contract costs are managed in an efficient manner.
10. All service users are transported in a safe and professional manner which meets their medical or physical needs.
11. Client departments and commissioning officers have accurate and timely budget information.
12. Suppliers and clients receive prompt payment and revenue streams are recorded efficiently.
13. The Transport Solutions team provides a high quality and reliable service to all clients and customers meeting service level agreement standards
14. All clients are satisfied with the service provided.
Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant Transport Solutions Assistant
Transport Solutions Assistant in Nottingham employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Solutions Assistant in Nottingham
✨Tip Number 1
Familiarise yourself with the local transport policies and regulations in Nottingham. Understanding the specific needs of vulnerable users, such as children and adults requiring special transport, will show your commitment to the role and help you stand out.
✨Tip Number 2
Network with professionals in the transport and social care sectors. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Gain experience with bespoke software systems used for managing transport solutions. If you have access to similar tools, practice using them to create reports and manage client information, as this will demonstrate your technical skills during interviews.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to contract performance and customer care. Think about examples from your past experiences where you successfully resolved issues or improved service delivery, as these will highlight your problem-solving abilities.
We think you need these skills to ace Transport Solutions Assistant in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Transport Solutions Assistant. Focus on any previous roles involving customer care, contract management, or transport services.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key accountabilities mentioned in the job description. Use examples from your past experiences to demonstrate how you can meet their needs and contribute to their goals.
Highlight Relevant Skills: Emphasise skills such as problem-solving, communication, and analytical abilities in your application. Mention any experience with bespoke software systems or financial management, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Transport Solutions Assistant position.
How to prepare for a job interview at Job Switch Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Transport Solutions Assistant. Familiarise yourself with the specific transport services mentioned in the job description, such as home to school transport and adult social care. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Care Skills
Since the role involves dealing directly with clients and suppliers, be prepared to discuss your experience in customer service. Share examples of how you've handled difficult situations or resolved disputes, highlighting your ability to maintain a high level of customer care.
✨Demonstrate Analytical Skills
The position requires evaluating contract performance and identifying efficiency savings. Be ready to talk about any relevant experience you have with data analysis or performance monitoring. You might even want to prepare a brief example of how you've successfully improved processes in previous roles.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the organisation. Consider asking about the team dynamics, the software systems used for maintaining client information, or how success is measured in this position. This not only helps you gather important information but also demonstrates your proactive approach.
