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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage logistics for community equipment.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Flexible hours, training opportunities, and a chance to develop your skills.
- Why this job: Be the friendly voice that helps people access essential equipment and services.
- Qualifications: Experience in customer service and familiarity with IT systems is a plus.
- Other info: Opportunity to learn Welsh and enhance your communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Key Objectives
- To provide an excellent customer care service to ensure the delivery of the community equipment service is achieved.
- To schedule all logistical activities onto the IT system.
Specific Responsibilities
- To answer telephone queries from customers, partners and contractors in a timely and courteous manner.
- To process orders/collections/repairs for equipment on the Community Equipments IT system.
- To ensure the IT system is updated with the relevant information for both Vision Products and the commissioners to make informed decisions.
- To follow all processes and procedures as directed.
- To schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements.
- To ensure scheduling is done within the requirements of the service and to meet the performance indicators.
- To liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements.
- To arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner.
Knowledge and Experience
- Knowledge of data protection requirements.
- Welsh Language Level 1 - All employees will be required to undertake a basic Welsh Language Induction to reach this level. Please refer to The Welsh Language Skills Guidance online.
- Experience of working within a customer focused environment.
- Experience of working with a range of IT packages.
- Experience of working with customers with a range of support requirements.
Customer Service Assistant in Tonypandy employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Tonypandy
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering queries, make sure you can communicate clearly and confidently. Try mock calls with friends or family to get comfortable.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common IT systems used in customer service. If you can demonstrate your ability to learn quickly, it’ll give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Assistant in Tonypandy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Assistant. We want to see how you can provide excellent customer care and manage logistical activities effectively.
Showcase Your Customer Service Skills: In your written application, emphasise any previous experience in customer-focused environments. We love candidates who can demonstrate their ability to handle queries and resolve issues with a friendly and professional approach.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so make sure your responses are easy to read and understand, especially when discussing your IT skills and scheduling experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries in the past, especially in a timely and courteous manner. This will show that you understand the importance of customer care.
✨Familiarise Yourself with IT Systems
Since the role involves scheduling and processing orders on an IT system, make sure you’re comfortable discussing any relevant software you’ve used before. If you can, practice navigating similar systems or even look up common features of the specific IT system mentioned in the job description.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as dealing with a difficult customer or scheduling conflicts. Prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly articulate how you would handle these situations.
✨Show Your Communication Skills
As a Customer Service Assistant, clear communication is key. During the interview, demonstrate your ability to communicate effectively by listening carefully to questions and responding thoughtfully. If you have any experience liaising with different stakeholders, be sure to highlight that!
