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- Tasks: Support residents by enforcing tenancy rights and providing essential advice.
- Company: Join Lambeth Council, dedicated to transforming housing needs and supporting communities.
- Benefits: Enjoy a supportive work environment with training, career development, and flexible working options.
- Other info: Be part of a dynamic team focused on continuous improvement and community support.
- Why this job: Make a real difference in people's lives while promoting fairness and inclusion.
- Qualifications: Experience in housing enforcement or related fields, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Lambeth is delivering an ambitious transformation of its Housing Needs Directorate, aligned to the Council's wider missions of reducing inequality, strengthening communities, and ensuring every resident has a safe, secure and sustainable home. This transformation is reshaping how we work, how we lead, and how we support residents who are often experiencing the most difficult and traumatic moments in their lives.
The Housing Needs service is moving towards a prevention-first, resident-centred, trauma-informed model, underpinned by:
- high-quality casework and tenancy management
- stronger property standards and compliance
- improved supply and sustainable housing outcomes
- a stable, skilled and confident workforce
- a culture of learning, reflection and continuous improvement
- Psychologically Informed Environments (PIE)
- fairness, kindness, respect, integrity and accountability
We are building a professionalised workforce, with clear expectations at every level, structured development pathways, and a shared competency and behavioural framework. Staff may be deployed flexibly across the directorate in response to operational pressures, and skills are designed to be transferable, with depth of knowledge increasing by level and supported through training, supervision and CPD.
All roles require the ability to:
- work directly with residents through face-to-face interviews, home visits, property inspections, and community-based work
- manage telephone and digital contact with professionalism and empathy
- apply trauma-informed practice and PIE principles
- work safely and respectfully in residents' homes and community settings
Equality, diversity and inclusion are core to the culture and practice of the Housing Needs service. Every role in the directorate carries a responsibility to promote fairness, eliminate discrimination and ensure that our decisions, behaviours, services and outcomes reflect the diverse needs of Lambeth's communities.
We are committed to creating a respectful, inclusive and psychologically safe working environment in which staff feel valued, supported and able to thrive, and where residents are treated with dignity, empathy and professionalism. Expectations are calibrated to each level of leadership and influence, with senior leaders setting the strategic tone, managers embedding inclusive practice in teams, and frontline officers demonstrating these values in every interaction with residents and colleagues.
Role Purpose: The Tenancy Rights Enforcement Officer is a specialist practitioner responsible for delivering high-quality statutory enforcement.
Tenancy Enforcement Officer employer: JOB SWITCH LTD
Contact Detail:
JOB SWITCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Enforcement Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy enforcement. Think about your experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in tenancy management or community work. This can really set you apart from other candidates and give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to support residents in need.
We think you need these skills to ace Tenancy Enforcement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Tenancy Enforcement Officer role. Highlight your understanding of trauma-informed practices and how you can contribute to creating a supportive environment for residents.
Showcase Your Empathy: In your written application, demonstrate your ability to connect with residents on a personal level. Use examples from your past experiences where you've shown kindness and respect, as these qualities are crucial in our work at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see your qualifications and passion for the role. Remember, we appreciate clarity just as much as depth!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at StudySmarter.
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Enforcement Officer. Familiarise yourself with tenancy rights, trauma-informed practices, and the principles of Psychologically Informed Environments (PIE). This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Empathy and Professionalism
Since this role involves working directly with residents who may be going through tough times, it's crucial to convey empathy during your interview. Share examples from your past experiences where you've handled sensitive situations with care and professionalism. This will show that you can connect with residents on a personal level.
✨Highlight Your Teamwork Skills
The job requires collaboration with various team members, including trainees and apprentices. Be prepared to discuss how you've successfully worked in teams before, mentored others, or contributed to a positive team environment. This will illustrate your ability to fit into their culture of learning and support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. Inquire about their approach to continuous improvement and how they support staff development. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.