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- Tasks: Provide technical and administrative support while ensuring excellent customer service.
- Company: Join a dedicated team focused on improving waste services for the community.
- Benefits: Enjoy flexible working options and opportunities for personal development.
- Why this job: Be part of a culture that prioritises residents and continuous improvement.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Opportunity to assist in training new team members.
The predicted salary is between 28800 - 48000 £ per year.
ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained.
- People Management: No direct supervisory responsibility, however, may be required to assist in induction and training of peers and new employees.
Technical Support Officer employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the Waste Service sector and its challenges. Understanding the specific technical issues that arise in waste management will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for customers in the past. This will highlight your ability to put residents first, which is a key aspect of the role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Prepare to discuss continuous service improvement strategies. Think about how you can contribute to enhancing the service and be ready to share your ideas on how to implement them effectively.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Technical Support Officer. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in technical support and customer service. Use specific examples that demonstrate your ability to meet performance targets and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to putting residents first. Mention any experience in training or supporting peers, as this aligns with the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Technical Support Officer.
How to prepare for a job interview at Job Switch Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Support Officer. Be prepared to discuss how your skills and experiences align with the role, especially in delivering technical and administrative support.
✨Showcase Customer Service Skills
Since the role involves customer service support, think of examples from your past experiences where you successfully resolved customer issues or improved service delivery. Highlight your ability to put residents first and maintain a positive attitude.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking of situations where you had to troubleshoot technical issues or improve processes, and be ready to explain your thought process and outcomes.
✨Demonstrate Teamwork and Training Experience
Even though there’s no direct supervisory responsibility, you may assist in training peers. Share any relevant experiences where you contributed to team success or helped onboard new colleagues, showcasing your collaborative spirit.
