At a Glance
- Tasks: Deliver top-notch customer service and technical support to clients and colleagues.
- Company: Join a dynamic team focused on efficient service delivery and customer satisfaction.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunities for training and career growth in a fast-paced setting.
- Why this job: Be the frontline hero, solving problems and making a difference every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Technical Support Officer is responsible for delivering high-quality customer service, administrative support, and technical assistance to customers, colleagues, and external stakeholders. Acting as a frontline representative of the department, the postholder will provide advice, guidance, and technical support for routine enquiries and service requests. The role involves supporting both office-based and field operations, ensuring services are delivered efficiently, accurately, and in accordance with organisational policies and procedures.
Key Responsibilities
- Provide a professional and customer-focused frontline service as the first point of contact for customers, internal departments, partner agencies, and members of the public.
- Respond to customer enquiries through various channels including telephone, email, online systems, and face-to-face interactions.
- Deliver technical and administrative support to departmental operations, ensuring services are delivered efficiently and effectively.
- Investigate, resolve, or escalate customer issues and technical queries within agreed service standards.
- Maintain accurate records, databases, and case management systems, ensuring data integrity and compliance with information governance requirements.
- Process service requests, applications, and transactions in line with established procedures and service level agreements.
- Support field-based operations by coordinating activities, maintaining documentation, and providing operational assistance where required.
- Liaise with internal teams and external partners to resolve issues and ensure seamless service delivery.
- Monitor workloads and prioritise tasks to meet deadlines and performance targets.
- Contribute to service improvements by identifying process efficiencies and recommending enhancements.
- Ensure compliance with health and safety regulations, data protection legislation, and organisational policies.
- Participate in training and development activities to maintain up-to-date technical knowledge and customer service skills.
- Provide support during service incidents, operational disruptions, or emergency situations as required.
Experience Required
- Essential experience of providing customer-facing support in a busy service environment.
- Experience handling enquiries, complaints, and service requests using a range of communication methods.
- Experience of carrying out administrative tasks and maintaining accurate records.
- Experience using IT systems, databases, and Microsoft Office applications.
- Ability to prioritise workloads and manage competing demands effectively.
Technical Support Officer employer: JOB SWITCH LTD
As a Technical Support Officer, you will thrive in a dynamic work environment that prioritises high-quality customer service and professional development. Our company fosters a collaborative culture where employees are encouraged to grow their skills through ongoing training and support, ensuring you can make a meaningful impact while enjoying the benefits of a supportive team. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a commitment to employee well-being, making us an excellent employer for those seeking rewarding careers.
