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- Tasks: Lead a dynamic team managing parking services and improving customer experience.
- Company: Join a forward-thinking council dedicated to enhancing community services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team management and a passion for service improvement.
- Other info: Exciting role with potential for growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
To work as Team Leader within one of the three teams with the Parking Back Office, providing leadership and management to a team of Parking Officers, Appeal and Representation Officer along with Senior Parking Officer (where relevant) delivering a complex and diverse range of services: Resident Services, PCN Processing and Debt Recovery.
To work with the Head of Parking Services and Back Office Manager to ensure the continuous improvement of the parking service including making best use of technology to improve customer access and customers experience of the service more generally.
Main Duties:- To be responsible for leading and managing the delivery of services relating to the day-to-day operation of Parking Services, including [but not limited to]:
- Management of the boroughs Controlled Parking Zones including Permits, Suspensions, Dispensations, Paid for Parking services.
- Processing of Parking, Moving Traffic and Bus Lane Penalty Charge Notices.
- Management of the councils Off-Street Car Parks.
- Income reconciliation [up to £15m] across all business lines and all types.
- Raising of Purchase Orders, Receipting of Goods and Payment of Invoices associated with the operation of the service.
Team Leader - PCN Processing employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - PCN Processing
✨Tip Number 1
Network like a pro! Get out there and connect with people in the parking services sector. Attend local events or join online forums where you can chat with industry professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and improving services. Share specific examples of how you've made a difference in past roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always looking for passionate individuals who want to make a real impact in parking services. Plus, applying directly shows your enthusiasm for the role.
✨Tip Number 4
Prepare for interviews by researching the latest trends in parking technology and customer service improvements. Being knowledgeable about these topics will help you stand out and show that you're ready to lead the team effectively.
We think you need these skills to ace Team Leader - PCN Processing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Team Leader role. Highlight your leadership experience and any relevant achievements in managing teams or services similar to Parking Services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your ideas for improving customer access and experience.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. This could be anything from managing complex operations to improving service delivery – we want to see your proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of parking services, especially around Controlled Parking Zones and Penalty Charge Notices. Brush up on relevant legislation and any recent changes in policies that might affect the role.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to manage the diverse range of services mentioned in the job description.
✨Tech Savvy is Key
Since the role involves improving customer access through technology, be ready to discuss any tech tools or systems you've used in previous roles. Highlight how you've leveraged technology to enhance service delivery or customer experience.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing income reconciliation or dealing with customer complaints. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
