At a Glance
- Tasks: Support Swindon residents through our inbound call centre and help them access council services.
- Company: Join a forward-thinking council dedicated to community support and service.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on digital solutions.
- Why this job: Make a real difference in your community while developing essential customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
To support the residents of Swindon via our inbound call centre, in accessing the many services provided by the council.
To deliver an evolving support service whereby we encourage and support customers to access information online; adopting a digital first approach.
Understanding the customers' needs and signposting to relevant support services either inside or outside of the Council.
Giving information on Council Services where it's not available, escalating queries and requests for work to the relevant service area.
Customer Services Officer in Swindon employer: JOB SWITCH LTD
As a Customer Services Officer with the Swindon Council, you will be part of a dedicated team that prioritises community support and engagement. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a focus on digital transformation, you will play a vital role in enhancing service delivery while enjoying the benefits of a supportive environment in the heart of Swindon.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Swindon
✨Tip Number 1
Get to know the company! Research Swindon Council and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Officer, you'll be dealing with residents daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle inquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Swindon Council.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Services Officer in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Services Officer. We want to see how you can support the residents of Swindon effectively!
Showcase Your Communication Skills:As a Customer Services Officer, clear communication is key. Use your written application to demonstrate your ability to convey information clearly and concisely. We love seeing candidates who can articulate their thoughts well!
Highlight Your Problem-Solving Abilities:In this role, you'll need to understand customer needs and signpost them to the right services. Share examples in your application that showcase your problem-solving skills and how you've helped others in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our team!
How to prepare for a job interview at JOB SWITCH LTD
✨Know the Council Inside Out
Before your interview, make sure you research the services provided by the council. Familiarise yourself with their digital platforms and how they support residents. This will show that you're proactive and genuinely interested in helping the community.
✨Practice Active Listening
As a Customer Services Officer, understanding customer needs is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to engage with customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to signpost customers to relevant services, both within and outside the council, as this is crucial for the role.
✨Embrace the Digital First Approach
Since the role encourages a digital-first approach, be ready to discuss your experience with online services. Share any ideas you have on improving customer access to information online, as this will align with the council's evolving support service.
