At a Glance
- Tasks: Lead a team of trades staff to deliver top-notch housing repairs and inspections.
- Company: Join a reputable housing services provider committed to community welfare.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with daily interactions and a focus on customer service excellence.
- Why this job: Make a real difference in people's homes while developing your leadership skills.
- Qualifications: NVQ Level 2 in a building trade and strong supervisory experience required.
The predicted salary is between 35000 - 45000 £ per year.
Uphold SHP's Values, Behaviours & Leadership expectations at all times.
Line management of a team of up to 7 trade staff, skilled, multiskilled and unskilled.
Responsible for the management and development of operational trade staff delivering customer focused works in line with business objectives and ensuring effective performance management of the in-house delivery teams.
Undertake inspections on building repairs/defects related to the building fabric, mechanical, plumbing and electrical repairs to the homes of tenants and residents including collection of information, measurements and tests.
Specify, manage and control works and ensure solutions are provided in the form of clear and precise reports.
Survey and assess work in response to complaints to find resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.
Conduct pre, during and post inspections of properties ensuring quality from trade staff, issuing remedial snag lists where required and manage delivery within agreed timescales and standards.
Carry out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of work to resolve the repair or refer to complex or major works where necessary.
Provide support and guidance to housing management teams when technically challenging situations occur.
Daily monitor and update all IT workflow systems to ensure previous trade staff work updates are captured and recorded at the earliest opportunity.
Check that trade staff have followed the No Access and Follow on Procedures. Identify works to be moved up in priority when required.
Work closely with the planning team leader to identify procedural discrepancies of PDA usage.
Work closely with the repairs teams to coordinate work associated with the properties and recall works to minimise duplication of resources.
Discharge the Division's responsibilities under the Camden Safety Risk Management Model and manage all aspects of health and safety and compliance at all times.
Authorise payments and expenditure in accordance with delegated authority.
Responsible for the use of a SHP vehicle, where allocated, and to ensure the vehicle is used in accordance with SHP's policy and procedure.
Essential:
- NVQ Level 2 or equivalent in a building trade.
- Demonstrable knowledge and understanding of the sequencing of building maintenance work.
- Excellent technical knowledge and interpersonal skills including the ability to work both independently and collaboratively.
- Extensive experience supervising reactive repairs/void service for social housing.
- Extensive experience supervising a direct delivery workforce.
- Experience of working in a high volume maintenance/void environment.
- Experience of providing clear and precise technical reports for use outside of the department.
- Up to date understanding of health and safety responsibilities of a maintenance service, preferable IOSH Managing Safely.
- An understanding of employment legislation, policies and systems such as H & S, QA systems.
- Good planning and organisational skills.
- Good IT skills and the use of Excel and MS Office are essential.
- Have full UK Driving License.
Desirable:
- Working independently and taking ownership to resolve building problems with minimal levels of supervision.
- This is a frontline service delivery role with a high impact on SHP's reputation which requires excellent customer service to be displayed at all times.
- The role will involve regular contact with tenants, leaseholders and the general public and the majority of the work will take place in occupied properties while working alone.
- The postholder is expected to visit multiple properties on a daily basis.
- Staff are expected to regularly liaise and collaborate with stakeholders internal and external to SHP and may include surveyors, Contract Managers, Building Control, Planners, Repairs Team Supervisors and Order Compliance Officers in order to make the most appropriate decisions to complete repairs.
- All employees have a responsibility to ensure the health and safety of persons at work and members of the public in premises or sites managed by SHP.
- The method of achieving this will be by provision of safe systems of work and receiving information, training and instruction as necessary to achieve these objectives.
Repairs Supervisor - Housing Services in Sutton employer: JOB SWITCH LTD
As a Repairs Supervisor at SHP, you will be part of a dynamic team dedicated to delivering high-quality housing services in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that our staff are equipped with the skills needed to excel in their roles. Located in Camden, we offer a vibrant work culture that values customer service excellence and fosters strong relationships with tenants and stakeholders alike.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Supervisor - Housing Services in Sutton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like JOB SWITCH LTD, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Supervisor - Housing Services at JOB SWITCH LTD.
We think you need these skills to ace Repairs Supervisor - Housing Services in Sutton
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at JOB SWITCH LTD
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
