Repairs Supervisor in Sutton

Uphold SHP's Values, Behaviours & Leadership expectations at all times. Responsible for the line management of a team of up to 7 trade staff, skilled, multi-skilled and unskilled.

To be responsible for the management and development of operational trade staff delivering customer focused works in line with business objectives and ensuring effective performance management of the in-house delivery teams.

Undertake inspections on building repairs/defects related to the building fabric, mechanical, plumbing and electrical repairs to the homes of tenants and residents including collection of information, measurements and tests. Specify, manage and control works and ensure solutions are provided in the form of clear and precise reports.

Survey and assess work in response to complaints to find resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.

Conduct pre, during and post inspections of properties ensuring quality from trade staff, issuing remedial snag lists where required and manage delivery within agreed timescales and standards. Carry out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.

Provide support and guidance to housing management teams when technically challenging situations occur. Daily monitor and update all IT workflow systems to ensure previous trade staff work updates are captured and recorded at the earliest opportunity. Check that trade staff have followed the No Access and Follow on Procedures. Identify works to be moved up in priority when required.

Work closely with the planning team leader to identify procedural discrepancies of PDA usage. Work closely with the repairs teams to coordinate work associated with the properties and recall works to minimise duplication of resources.

Discharge the Division's responsibilities under the Camden Safety Risk Management Model and manage all aspects of health and safety and compliance at all times. Authorise payments and expenditure in accordance with delegated authority. Responsible for the use of a SHP vehicle, where allocated, and to ensure the vehicle is used in accordance with SHP's policy and procedure.

Essential:

• NVQ Level 2 or equivalent in a building trade.
• Demonstrable knowledge and understanding of the sequencing of building maintenance work.
• Excellent technical knowledge and interpersonal skills including the ability to work both independently and collaboratively.
• Extensive experience supervising reactive repairs/void service for social housing.
• Extensive experience supervising a direct delivery workforce.
• Experience of working in a high volume maintenance/void environment.
• Experience of providing clear and precise technical reports for use outside of the department.
• Up to date understanding of health and safety responsibilities of a maintenance service, preferable IOSH Managing Safely.
• An understanding of employment legislation, policies and systems such as H&S, QA systems.
• Good planning and organisational skills.
• Good IT skills and the use of Excel and MS Office are essential.
• Have full UK Driving License.

Desirable:

• Working independently and taking ownership to resolve building problems with minimal levels of supervision.
• This is a frontline service delivery role with a high impact on the SHP's reputation which requires excellent customer service to be displayed at all times.
• The role will involve regular contact with tenants, leaseholders and the general public and the majority of the work will take place in occupied properties while working alone.
• The postholder is expected to visit multiple properties on a daily basis.
• Staff are expected to regularly liaise and collaborate with stakeholders internal and external to SHP and may include surveyors, Contract Managers, Building Control, Planners, Repairs Team Supervisors and Order Compliance Officers in order to make the most appropriate decisions to complete repairs.
• All employees have a responsibility to ensure the health and safety of persons at work and members of the public in premises or sites managed by SHP. The method of achieving this will be by provision of safe systems of work and receiving information, training and instruction as necessary to achieve these objectives.