At a Glance
- Tasks: Handle customer enquiries and manage debt recovery processes via phone and email.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Other info: Dynamic role with potential for growth in the finance sector.
- Why this job: Be the first point of contact and help customers navigate their financial situations.
- Qualifications: Strong communication skills and a willingness to learn about finance.
The predicted salary is between 36000 - 60000 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller. Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action.
Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Stoke-on-Trent employer: Job Switch Ltd
As an Assistant Finance Officer, you will thrive in a supportive and dynamic work environment that prioritises employee development and collaboration. Our company offers comprehensive training programmes, flexible working arrangements, and a strong emphasis on work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the finance sector. Located in a vibrant community, we foster a culture of inclusivity and innovation, ensuring that every team member feels valued and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Finance Officer in Stoke-on-Trent
✨Tip Number 1
Make sure you brush up on your communication skills! As an Assistant Finance Officer, you'll be the first point of contact for customer enquiries. Practise handling live phone calls and emails so you can respond confidently and clearly.
✨Tip Number 2
Familiarise yourself with the debt recovery process. Knowing how to manage Tier 1 questions and provide solutions will set you apart. We recommend researching common queries and preparing answers in advance.
✨Tip Number 3
Network with professionals in finance and credit control. Attend industry events or join online forums. Building connections can lead to job opportunities and insider tips that could help us land that Assistant Finance Officer role.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won't find anywhere else.
We think you need these skills to ace Assistant Finance Officer in Stoke-on-Trent
Some tips for your application 🫡
Show Your Communication Skills:Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can handle live phone calls and emails effectively.
Tailor Your Experience:When detailing your previous roles, focus on experiences that relate to credit control or customer service. We want to see how you've managed similar tasks, like dealing with invoices or handling payments, so make those stand out!
Be Detail-Oriented:Attention to detail is key in this role, especially when reviewing invoices and reminder letters. In your application, mention any experiences where your keen eye for detail made a difference, whether it was catching errors or ensuring quality control.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Assistant Finance Officer. Familiarise yourself with tasks like managing customer enquiries and handling debt recovery processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and dealing with emails, it's crucial to demonstrate your active listening skills during the interview. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will showcase your ability to handle customer interactions effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with complex debts or managing customer complaints. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share them.
✨Showcase Your Communication Skills
As the first point of contact for various teams, strong communication is key. During the interview, highlight your ability to communicate clearly and professionally, whether it’s over the phone, via email, or in person. This will reassure the interviewer that you can represent their company well.
