At a Glance
- Tasks: Handle customer enquiries and manage debt recovery processes via phone and email.
- Company: Join a supportive team focused on financial solutions and customer care.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Other info: Dynamic work environment with potential for growth in the finance sector.
- Why this job: Make a difference in people's lives while developing your finance skills.
- Qualifications: Strong communication skills and a willingness to learn about finance.
The predicted salary is between 30000 - 42000 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller.
Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action. Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Southampton employer: Job Switch Ltd
As an Assistant Finance Officer, you will thrive in a supportive and dynamic work environment that prioritises employee development and well-being. Our company offers comprehensive training programmes, flexible working arrangements, and a collaborative culture that encourages innovation and teamwork. Located in a vibrant community, we provide our employees with unique opportunities to engage with local initiatives while making a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Finance Officer in Southampton
✨Tip Number 1
Make sure you know your stuff! Brush up on the basics of credit control and debt recovery. Being able to chat confidently about these topics will show you're ready to tackle those live phone calls.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and concise is key. We recommend role-playing with a friend to get comfortable handling customer enquiries.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and how they handle customer service can give you an edge. It’ll help you tailor your responses during interviews and show that you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Finance Officer in Southampton
Some tips for your application 🫡
Show Your Communication Skills:Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage incoming calls and emails.
Tailor Your Experience:When detailing your previous roles, focus on experiences that relate to credit control or customer service. We want to see how you've handled similar situations, like managing queries or dealing with payments, so make it relevant!
Be Detail-Oriented:Attention to detail is key in this role, especially when reviewing invoices and reminder letters. In your application, mention any experiences where your keen eye for detail made a difference, whether in finance or another field.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you understand the basics of credit control and debt recovery. Brush up on common terms and processes, as well as the specific responsibilities of an Assistant Finance Officer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and managing emails, it's crucial to demonstrate your listening skills during the interview. Show that you can absorb information and respond appropriately. You might even want to practice with a friend or family member to get comfortable with this.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult debtor or managing multiple enquiries at once. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share those stories.
✨Show Your Team Spirit
This role involves liaising with various departments, so it's important to convey that you’re a team player. Be prepared to discuss how you’ve collaborated with others in previous roles and how you can contribute positively to the Credit Control and Adult Care Charging Teams.
