At a Glance
- Tasks: Support and enhance the Council's Revenues and Benefits systems for efficiency and compliance.
- Company: Join a dedicated team within the Council focused on community benefits.
- Benefits: Full-time role with potential for remote work after training, plus professional development.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in your community while advancing your technical skills.
- Qualifications: Experience in benefits assessment and a willingness to learn new systems.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path.
The role centres on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.
Skills & Experience
- Significant Benefits assessment experience (HB/CTR or equivalent)
- Strong understanding of Benefits legislation, workflows, and operational processes
- Good working knowledge of Excel (lookups, pivot tables, data manipulation)
- Familiarity with any of the following is an advantage: QBF, SQL, CAKE/HBAP, Quality Assurance, Appeals, End-of-Year processes
We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.
About the role
You will support the Council in the effective and efficient maintenance and development of the Council's Revenues and Benefits system. The main purpose of the role is to ensure the Council meets its statutory and legal requirements.
Specific duties and responsibilities
- Responsible for providing support for the Academy's system of the Council.
- Assist the Academy Systems Manager in providing a high-quality service.
- Have a high knowledge of the functionality and systems operation of the Academy's system to provide advice and support to the Systems Manager.
- Ensure regular information updates are managed in a timely manner and reports are produced in accordance with business needs.
- Maintain and support the Academy System to provide a quality system to the council.
- Draft and update procedure manuals.
- Assist with statutory returns (including subsidy), liaise effectively with the Council's External Auditor.
- Assist with the testing of new releases and day-to-day system issues.
- Provide advice to other teams of the Council on Academy functionality, reports, and upgrades.
- Produce ad hoc reports, make system updates and changes.
- Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system.
Experience
- Of working in a busy and demanding systems environment.
- Recent, regular use of the Academy Benefits I.T. system.
- Of working with financial information and statistics including using a range of MS Excel functionality.
- Of designing processes and working in accordance with written procedures.
- The ability to prepare manuals covering complex processes and procedures formatted appropriate to the audience.
- Of building good working relationships with internal colleagues but also external partner agencies and suppliers as required.
Revenues & Benefits Systems Officer employer: JOB SWITCH LTD
As a Revenues & Benefits Systems Officer, you will join a supportive and dynamic team dedicated to enhancing the efficiency of our Benefits systems. Our organisation prioritises employee development, offering comprehensive training and growth opportunities in a collaborative work environment. Located in a vibrant community, we foster a culture of inclusivity and innovation, ensuring that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Systems Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the benefits sector and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of benefits legislation and operational processes. We recommend creating a list of common interview questions related to the Revenues & Benefits Systems Officer role and practising your answers with a friend.
✨Tip Number 3
Showcase your Excel skills! Since this role requires a good working knowledge of Excel, consider preparing a few examples of how you've used Excel in past roles. This will help demonstrate your data manipulation abilities during interviews.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Revenues & Benefits Systems Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your significant experience in benefits assessment. We want to see how your background aligns with the Revenues & Benefits Systems Officer role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your understanding of benefits legislation and operational processes makes you a great fit. Let us know what drives you!
Show Off Your Technical Skills:Even if you don’t have all the technical skills yet, highlight any familiarity with systems like QBF or SQL. If you’ve got a good working knowledge of Excel, make sure to mention that too! We love candidates who are eager to learn.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of benefits assessment, especially Housing Benefit and Council Tax Reduction. Be ready to discuss specific cases or scenarios where you've applied your expertise, as this will show your depth of understanding and experience.
✨Get Familiar with the Systems
Since the role is technical and systems-focused, take some time to learn about the Academy system and any relevant software like QBF or SQL. Even if you don’t have all the technical skills yet, showing that you’ve done your homework will impress the interviewers.
✨Excel is Your Best Friend
Brush up on your Excel skills, particularly lookups, pivot tables, and data manipulation. You might be asked to demonstrate your proficiency, so practice creating reports or analysing data to showcase your abilities during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
