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For Companies At a Glance
- Tasks: Assist customers with Revenue and Benefit enquiries via phone.
- Company: Join Swale Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping residents navigate important services.
- Qualifications: Experience in customer service and knowledge of Revenues and Benefits is essential.
- Other info: Opportunity for growth and development within a dynamic council team.
The predicted salary is between 28800 - 43200 £ per year.
PURPOSE OF JOB
To provide an effective and quality service to customers of Swale Borough Council who are phoning us in relation to Revenue and Benefit enquiries.
The Revenues & Benefits Customer Service Advisors need to have the knowledge, understanding and experience of Revenues and Benefits and using Academy or likewise system in a contact center environment.
To answer phone calls relating to Reven…
Revenue & Benefits Customer Service Advisor employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the key aspects of Revenue and Benefits. Understanding the basics will not only help you answer questions confidently but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Gain experience in a contact centre environment, if possible. This will give you insights into handling customer queries effectively and managing high call volumes, which are crucial for this position.
✨Tip Number 3
Practice your communication skills, especially over the phone. Clear and concise communication is vital in a customer service role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Research Swale Borough Council and their services. Knowing their mission, values, and recent initiatives can help you tailor your responses in interviews and show that you're genuinely interested in working with them.
We think you need these skills to ace Revenue & Benefits Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific responsibilities of a Revenue & Benefits Customer Service Advisor. Highlight your understanding of Revenues and Benefits, as well as any experience you have in a contact centre environment.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Emphasise any previous roles where you handled customer enquiries or worked with similar systems like Academy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your knowledge of Revenues and Benefits. Use specific examples from your past experiences to demonstrate how you can contribute to Swale Borough Council.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues and Benefits. Familiarise yourself with common queries and the systems used, like Academy. This will show that you're prepared and understand the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. Show that you can understand and respond to customer needs effectively.
✨Showcase Your Communication Skills
Be clear and concise in your responses. Use examples from past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your communication skills and problem-solving abilities.
✨Prepare for Scenario Questions
Expect questions that present hypothetical customer situations. Prepare by thinking about how you would handle various scenarios, focusing on empathy and resolution. This will demonstrate your practical understanding of the role.
