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For Companies At a Glance
- Tasks: Assist customers with Revenue and Benefit enquiries via phone.
- Company: Join Swale Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Experience in Revenues and Benefits or contact centre roles preferred.
- Other info: Opportunity for growth and learning in a dynamic council setting.
The predicted salary is between 28800 - 43200 £ per year.
PURPOSE OF JOB
To provide an effective and quality service to customers of Swale Borough Council who are phoning us in relation to Revenue and Benefit enquiries.
The Revenues & Benefits Customer Service Advisors need to have the knowledge, understanding and experience of Revenues and Benefits and using Academy or likewise system in a contact center environment.
To answer phone calls relating to Reven…
Revenue & Benefits Customer Service Advisor employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Revenues and Benefits system, particularly the Academy software. Understanding how it works will give you a significant edge during the interview process, as you'll be able to demonstrate your technical knowledge.
✨Tip Number 2
Brush up on your customer service skills, especially in a contact centre environment. Practice handling common queries related to Revenues and Benefits, as this will help you feel more confident when discussing your experience in the interview.
✨Tip Number 3
Research Swale Borough Council and their approach to customer service. Being able to articulate how your values align with theirs can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved customer issues. This will help you showcase your problem-solving skills and ability to handle challenging situations effectively.
We think you need these skills to ace Revenue & Benefits Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Revenue & Benefits Customer Service Advisor. Highlight your knowledge and experience in Revenues and Benefits, as well as any familiarity with systems like Academy.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, particularly in a contact centre environment. Emphasise any specific skills related to handling enquiries about Revenues and Benefits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing quality customer service. Mention specific examples of how you've successfully handled similar enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your information is clear and concise.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you have a solid understanding of Revenues and Benefits. Brush up on the key concepts and any relevant legislation, as well as the specific systems like Academy that are used in this role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role, so show that you can understand and respond to queries effectively.
✨Showcase Your Communication Skills
Be prepared to discuss how you would handle difficult customer interactions. Use examples from past experiences to illustrate your communication skills and problem-solving abilities.
✨Familiarise Yourself with the Council's Values
Research Swale Borough Council's values and mission. Aligning your answers with their ethos will show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
