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For Companies At a Glance
- Tasks: Assist customers with Revenue and Benefit enquiries via phone.
- Company: Join Swale Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping residents navigate important services.
- Qualifications: Experience in customer service and knowledge of Revenues and Benefits is essential.
- Other info: Opportunity for growth and development within a dynamic council team.
The predicted salary is between 28800 - 43200 £ per year.
PURPOSE OF JOB
To provide an effective and quality service to customers of Swale Borough Council who are phoning us in relation to Revenue and Benefit enquiries.
The Revenues & Benefits Customer Service Advisors need to have the knowledge, understanding and experience of Revenues and Benefits and using Academy or likewise system in a contact center environment.
To answer phone calls relating to Reven…
Revenue & Benefits Customer Service Advisor employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the key aspects of Revenue and Benefits. Understanding the basics will not only help you answer questions confidently but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Gain experience in a contact centre environment, if possible. This will give you insights into handling customer queries effectively and managing high call volumes, which are crucial for this position.
✨Tip Number 3
Practice your communication skills, especially over the phone. Clear and concise communication is vital in a customer service role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Research Swale Borough Council and their services. Knowing their mission, values, and recent initiatives can help you tailor your responses in interviews and show that you're genuinely interested in working with them.
We think you need these skills to ace Revenue & Benefits Customer Service Advisor
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues and Benefits. Familiarise yourself with common queries and the systems used, like Academy. This will show that you're prepared and understand the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. You might be asked how you would handle specific customer scenarios, so showing that you can listen and respond appropriately is key.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is vital. Be ready to discuss how you would explain complex information in a simple way. Use examples from past experiences where you successfully communicated with customers.
✨Prepare for Role-Play Scenarios
You may encounter role-play exercises during the interview. Practice handling difficult customer interactions or resolving complaints. This will help you feel more confident and demonstrate your problem-solving skills.
