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For Companies At a Glance
- Tasks: Assist customers with Revenue and Benefit enquiries via phone.
- Company: Join Swale Borough Council, dedicated to serving the community.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping residents navigate important services.
- Qualifications: Experience in customer service and knowledge of Revenues and Benefits is essential.
- Other info: Opportunity for growth and development within a dynamic council team.
The predicted salary is between 28800 - 43200 £ per year.
PURPOSE OF JOB
To provide an effective and quality service to customers of Swale Borough Council who are phoning us in relation to Revenue and Benefit enquiries.
The Revenues & Benefits Customer Service Advisors need to have the knowledge, understanding and experience of Revenues and Benefits and using Academy or likewise system in a contact center environment.
To answer phone calls relating to Reven…
Revenue & Benefits Customer Service Advisor employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the key aspects of Revenues and Benefits. Understanding the terminology and processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Research Swale Borough Council's specific policies and procedures regarding Revenues and Benefits. This knowledge can set you apart from other candidates and show that you're proactive.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves handling customer enquiries, being able to convey information clearly and empathetically is crucial.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can be invaluable during your interview.
We think you need these skills to ace Revenue & Benefits Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Revenue & Benefits Customer Service Advisor. Highlight your knowledge and experience in Revenues and Benefits, as well as any familiarity with systems like Academy.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service, particularly in a contact centre environment. Emphasise any specific skills related to handling enquiries about Revenues and Benefits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing quality customer service. Mention specific examples of how you've successfully handled similar enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your information is clear and concise.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues and Benefits. Familiarise yourself with common queries and the systems used, like Academy. This will show that you're prepared and understand the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. Show that you can understand and respond to questions effectively, just as you would in a real call.
✨Show Empathy
Customer service is all about understanding the customer's perspective. Be ready to discuss how you would handle difficult situations with empathy and professionalism, ensuring customers feel valued and heard.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
