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- Tasks: Investigate and respond to parking appeals and correspondence, ensuring high-quality service.
- Company: Join a council committed to climate change, air quality, and community-focused transport solutions.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact on local traffic management while developing valuable skills in customer service and legislation.
- Qualifications: GCSEs in Maths and English or equivalent experience in parking enforcement and appeals required.
- Other info: Experience in customer service and administrative roles is essential; remote work options may be available.
The predicted salary is between 30000 - 42000 £ per year.
Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.
PURPOSE OF THE JOB
As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements. Parking and traffic enforcement is crucial to the delivery of three of the councils plans: Climate Change, Air quality and Streets for people.
PRINCIPAL ACCOUNTABILITIES
- To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.
- To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
- To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
KNOWLEDGE:
- Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.
- Excellent communication skills both in writing and verbally.
- Knowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance.
- Knowledge of the back office process for enforcement of parking and traffic penalties.
EXPERIENCE
- Proven experience in working in a customer service or administrative environment, having to compose formal correspondence.
- Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases.
- Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
Experience:
- Administration: 3 years (required)
- Appeal made against the PCN: 1 year (required)
- TMA Challenges: 1 year (required)
Representations Officer / Parking in Ilford employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer / Parking in Ilford
✨Tip Number 1
Familiarise yourself with the TMA 2004 and RTA 1991 legislation. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the role and your ability to handle the responsibilities effectively.
✨Tip Number 2
Network with professionals already working in parking enforcement or related fields. Attend local council meetings or industry events to gain insights and make connections that could lead to valuable referrals.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific scenarios related to parking appeals. This will showcase your problem-solving skills and your ability to make balanced judgements under pressure.
✨Tip Number 4
Stay updated on current trends and changes in parking enforcement policies within London. Being knowledgeable about recent developments will show your enthusiasm for the role and your proactive approach to staying informed.
We think you need these skills to ace Representations Officer / Parking in Ilford
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in dealing with formal representations and appeals against PCNs. Provide specific examples of cases you've handled, showcasing your understanding of TMA 2004 and RTA 1991.
Demonstrate Communication Skills: Since excellent communication skills are crucial for this role, include examples of your written and verbal communication. Mention any formal correspondence you have composed in previous roles, especially in a customer service or administrative environment.
Showcase Analytical Skills: Discuss your experience in analysing data and conducting investigations. Highlight how you have used computer systems and databases to inform decisions, as this is key for the role of a Representations Officer.
Prepare for Adjudication Hearings: If you have experience attending adjudication hearings, mention it. Describe how you prepared proofs of evidence and your approach to complex cases, as this will demonstrate your readiness for the responsibilities of the position.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Legislation
Make sure you have a solid understanding of the Traffic Management Act 2004 and the Road Traffic Act 1991. Be prepared to discuss how these laws apply to parking enforcement and how they influence your decision-making process.
✨Demonstrate Customer Service Skills
Since this role involves dealing with the public, highlight your experience in customer service. Share examples of how you've handled difficult situations or complaints effectively, showcasing your communication skills.
✨Prepare for Case Scenarios
Think about potential case scenarios you might encounter in this role. Be ready to explain how you would investigate and respond to various types of parking appeals, demonstrating your analytical skills and attention to detail.
✨Showcase Your Experience
Be specific about your previous experience with formal representations and appeals against PCNs. Discuss any relevant achievements or challenges you've faced, and how they have prepared you for this position.
