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- Tasks: Investigate parking debt issues and respond to complaints with high-quality service.
- Company: Join the Southwark Council, dedicated to improving community services and sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact on local traffic management and contribute to climate initiatives.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for students looking for flexible hours and valuable work experience.
The predicted salary is between 28800 - 43200 £ per year.
Representations Officer in South East London employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer in South East London
✨Tip Number 1
Familiarise yourself with the statutory processes and timescales related to parking debt. Understanding the legal framework, including civil procedural rules (CPR 75), will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Research the council's current initiatives on Climate Change, Air Quality, and Streets for People. Being able to discuss how your role as a Representations Officer can contribute to these plans will show your commitment to the council's goals.
✨Tip Number 3
Prepare examples of how you've handled customer service issues in the past. Since this role involves responding to complaints and enquiries, showcasing your experience in delivering high-quality customer service will set you apart.
✨Tip Number 4
Network with professionals in the parking enforcement field. Engaging with others who work in similar roles can provide insights into the challenges faced and best practices, which you can bring up in your discussions with us.
We think you need these skills to ace Representations Officer in South East London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Representations Officer position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in parking enforcement, customer service, or complaint handling. Use specific examples that demonstrate your ability to manage enquiries and resolve issues effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills meet the requirements of the role. Mention your understanding of statutory processes and your commitment to high standards of customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Job Switch Ltd
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Representations Officer. Familiarise yourself with the processes involved in handling parking debt, complaints, and appeals against Penalty Charge Notices (PCNs). This will help you answer questions confidently and demonstrate your knowledge.
✨Know the Regulations
Brush up on the relevant statutory processes, internal KPIs, and civil procedural rules (CPR 75) that govern parking enforcement. Being able to discuss these regulations will show that you are serious about adhering to the standards expected by the council.
✨Showcase Customer Service Skills
Since delivering high-quality customer service is crucial for this role, prepare examples from your past experiences where you successfully handled complaints or difficult situations. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Analytical Skills
The role requires weighing up evidence and making informed decisions. Be ready to discuss how you approach problem-solving and analysis. You might even be asked to work through a hypothetical scenario during the interview, so practice articulating your thought process.
