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- Tasks: Investigate parking debt issues and respond to complaints with precision.
- Company: Join the Newport council, dedicated to improving community services and sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact on local traffic management and contribute to climate initiatives.
- Qualifications: No specific experience required; just bring your problem-solving skills and enthusiasm.
- Other info: Perfect for students looking for flexible hours and meaningful work.
The predicted salary is between 30000 - 42000 £ per year.
As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.
The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weigh up the evidence in each case, whether is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance.
Parking and traffic enforcement is crucial to the delivery of three of the councils plans, Climate Change, Air quality and Streets for people.
1. To investigate and respond to all parking debt related correspondence, service complaints, members enquiries and late stage appeals against PCNs to the Traffic Enforcement Centre. This includes sending documents to TEC which is the court services bulk centre for processing traffic and parking debts and warrants.
2. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council\’s communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
2. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council\’s communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
2. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council\’s communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
2. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council\’s communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
Representations Officer Representations Officer Representations Officer Representations Officer
Representations Officer in Newport employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer in Newport
✨Tip Number 1
Familiarise yourself with the statutory processes and timescales related to parking debt and appeals. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to delivering a high standard of service.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication with residents and visitors. Practising how to handle complaints and enquiries can give you an edge during the interview process.
✨Tip Number 3
Research the council's current initiatives on Climate Change, Air Quality, and Streets for People. Being knowledgeable about these plans will show that you understand the broader context of the role and are genuinely interested in contributing to the council's goals.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Representations Officer in Newport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Representations Officer. Highlight key tasks such as investigating parking debt correspondence and ensuring compliance with statutory processes.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, complaint handling, and knowledge of parking enforcement procedures. Use specific examples that demonstrate your ability to manage enquiries and appeals effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the council's goals, particularly in relation to climate change and air quality initiatives.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Job Switch Ltd
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Representations Officer. Familiarise yourself with the processes involved in handling parking debt, complaints, and appeals against Penalty Charge Notices (PCNs). This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since the role involves delivering high-quality customer service, be prepared to discuss your previous experiences in this area. Think of specific examples where you've successfully resolved complaints or provided support, as this will highlight your ability to handle sensitive situations effectively.
✨Familiarise Yourself with Relevant Legislation
Brush up on the civil procedural rules (CPR 75) and any other relevant legislation related to parking enforcement. Being able to reference these during your interview will show that you are proactive and serious about the role.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of your interview. This could include inquiries about the team dynamics, the council's future plans regarding parking management, or how success is measured in this role. It shows your interest and engagement with the position.
