At a Glance
- Tasks: Lead a team of trades staff to deliver top-notch repairs and maintenance.
- Company: Join a reputable organisation committed to community service and excellence.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with daily interactions and a focus on customer service.
- Why this job: Make a real difference in people's lives through quality housing repairs.
- Qualifications: NVQ Level 2 in a building trade and strong supervisory experience required.
Uphold SHP's Values, Behaviours & Leadership expectations at all times. Responsible for the line management of a team of up to 7 trade staff, skilled, multi-skilled and unskilled.
To be responsible for the management and development of operational trade staff delivering customer focused works in line with business objectives and ensuring effective performance management of the in-house delivery teams.
Undertake inspections on building repairs/defects related to the building fabric, mechanical, plumbing and electrical repairs to the homes of tenants and residents including collection of information, measurements and tests. Specify, manage and control works and ensure solutions are provided in the form of clear and precise reports.
Survey and assess work in response to complaints to find resolution. Provide accurate reports for case management, reporting on repairs and ensure solutions are provided.
Conduct pre, during and post inspections of properties ensuring quality from trade staff, issuing remedial snag lists where required and manage delivery within agreed timescales and standards.
Carry out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary. Provide support and guidance to housing management teams when technically challenging situations occur.
Daily monitor and update all IT workflow systems to ensure previous trade staff work updates are captured and recorded at the earliest opportunity. Check that trade staff have followed the No Access and Follow on Procedures. Identify works to be moved up in priority when required.
Work closely with the planning team leader to identify procedural discrepancies of PDA usage. Work closely with the repairs teams to coordinate work associated with the properties and recall works to minimise duplication of resources.
Discharge the Division's responsibilities under the Camden Safety Risk Management Model and manage all aspects of health and safety and compliance at all times. Authorise payments and expenditure in accordance with delegated authority.
Responsible for the use of a SHP vehicle, where allocated, and to ensure the vehicle is used in accordance with SHP's policy and procedure.
Essential:
- NVQ Level 2 or equivalent in a building trade.
- Demonstrable knowledge and understanding of the sequencing of building maintenance work.
- Excellent technical knowledge and interpersonal skills including the ability to work both independently and collaboratively.
- Extensive experience supervising reactive repairs/void service for social housing.
- Extensive experience supervising a direct delivery workforce.
- Experience of working in a high volume maintenance/void environment.
- Experience of providing clear and precise technical reports for use outside of the department.
- Up to date understanding of health and safety responsibilities of a maintenance service, preferable IOSH Managing Safely.
- An understanding of employment legislation, policies and systems such as H&S, QA systems.
- Good planning and organisational skills.
- Good IT skills and the use of Excel and MS Office are essential.
- Have full UK Driving License.
Desirable:
- Working independently and taking ownership to resolve building problems with minimal levels of supervision.
- This is a frontline service delivery role with a high impact on SHP's reputation which requires excellent customer service to be displayed at all times.
- The role will involve regular contact with tenants, leaseholders and the general public and the majority of the work will take place in occupied properties while working alone. The postholder is expected to visit multiple properties on a daily basis.
- Staff are expected to regularly liaise and collaborate with stakeholders internal and external to SHP and may include surveyors, Contract Managers, Building Control, Planners, Repairs Team Supervisors and Order Compliance Officers in order to make the most appropriate decisions to complete repairs.
- All employees have a responsibility to ensure the health and safety of persons at work and members of the public in premises or sites managed by SHP. The method of achieving this will be by provision of safe systems of work and receiving information, training and instruction as necessary to achieve these objectives.
Repairs Supervisor employer: JOB SWITCH LTD
As a Repairs Supervisor at SHP, you will be part of a dynamic team dedicated to delivering high-quality service in social housing. Our commitment to employee development is reflected in our supportive work culture, where you will have opportunities for growth and advancement while ensuring the safety and satisfaction of our tenants. Located in a vibrant community, we offer a collaborative environment that values your contributions and prioritises customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Supervisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Repairs Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think of examples from your past experience that showcase your ability to manage teams and resolve issues effectively. Practice makes perfect!
✨Tip Number 3
When you get an interview, show them you’re not just about the qualifications. Bring your personality to the table! They want to see how you’ll fit into their team and uphold their values. Be yourself and let your passion for the role shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Repairs Supervisor position!
We think you need these skills to ace Repairs Supervisor
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight your experience in supervising repairs and managing teams. We want to see how you've tackled similar challenges before, so don’t hold back on those examples!
Be Clear and Precise:Just like the reports you'll be writing in this role, your application should be clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate clarity!
Tailor Your Application:Make sure to tailor your application to reflect the values and expectations outlined in the job description. Show us that you understand what we’re looking for and how you fit into our team at StudySmarter.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building maintenance and repairs. Be ready to discuss your experience supervising trades staff and managing reactive repairs, as this will show you understand the role inside out.
✨Showcase Your Leadership Skills
As a Repairs Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff while ensuring high-quality service delivery.
✨Be Customer-Focused
This role involves regular contact with tenants and the public, so highlight your customer service skills. Share specific instances where you've resolved complaints or improved customer satisfaction, demonstrating your commitment to service excellence.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be ready to discuss your understanding of relevant legislation and best practices. Mention any certifications like IOSH Managing Safely to reinforce your commitment to maintaining a safe working environment.
