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- Tasks: Handle customer enquiries and manage debt recovery processes through calls and emails.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Why this job: Be the first point of contact and help customers navigate their financial situations.
- Qualifications: Strong communication skills and a willingness to learn about finance.
- Other info: Dynamic role with potential for growth in the finance sector.
The predicted salary is between 30000 - 42000 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller. Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action.
Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Reading employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Finance Officer in Reading
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with credit control processes and customer service best practices. This will help you shine during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be taking live calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable handling different types of customer enquiries.
✨Tip Number 3
Network like a pro! Connect with people in the finance sector on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about the company you're applying to.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those tricky questions. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Assistant Finance Officer in Reading
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage incoming calls and emails.
Tailor Your Experience: When detailing your previous roles, focus on experiences that relate to credit control and customer service. We want to see how you've handled similar situations, like managing payments or dealing with customer queries.
Be Detail-Oriented: Attention to detail is key in this role, especially when reviewing invoices and reminder letters. Make sure your application is free from errors and clearly structured to reflect your ability to maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you understand the basics of credit control and debt recovery processes. Brush up on common terms and practices, as well as the specific responsibilities of an Assistant Finance Officer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This is especially important for a role that involves dealing with customer enquiries. Show that you can take in information and respond appropriately, which is key for managing phone calls and emails effectively.
✨Prepare Real-Life Examples
Think of specific situations where you've dealt with customer queries or managed financial tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle complex situations, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face in credit control. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.