At a Glance
- Tasks: Handle customer enquiries and manage debt recovery processes through calls and emails.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Flexible hours, competitive pay, and opportunities for skill development.
- Other info: Great chance to grow your career in finance with hands-on experience.
- Why this job: Be the first point of contact and help customers navigate their financial queries.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller.
Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action. Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Plymouth employer: Job Switch Ltd
As an Assistant Finance Officer, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and we offer comprehensive training programmes to enhance your skills. Located in a vibrant community, we provide competitive benefits and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Finance Officer in Plymouth
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with credit control processes and customer service best practices. This will help you shine during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be taking live calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable handling different types of customer enquiries.
✨Tip Number 3
Network like a pro! Connect with people in the finance sector on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about the company you're applying to.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Assistant Finance Officer in Plymouth
Some tips for your application 🫡
Show Your Communication Skills:Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage phone calls and emails.
Tailor Your Experience:When detailing your previous roles, focus on experiences that relate to credit control or customer service. We want to see how your background aligns with the responsibilities of managing Tier 1 questions and liaising with different departments.
Be Detail-Oriented:Attention to detail is key in this role, especially when reviewing invoices and reminder letters. Make sure your application is free from errors and clearly structured to reflect your ability to maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Familiarise yourself with the basics of credit control and debt recovery processes. Brush up on common financial terms and practices, as well as the specific responsibilities of an Assistant Finance Officer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and managing emails, it's crucial to demonstrate your active listening skills during the interview. Make sure to listen carefully to the questions asked and respond thoughtfully. This will showcase your ability to handle customer enquiries effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult debtor or managing multiple enquiries at once. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share those stories.
✨Show Your Team Spirit
The role involves liaising with various departments, so highlight your teamwork skills. Be prepared to discuss how you've collaborated with others in previous roles, and express your enthusiasm for working closely with the Credit Control & Compliance Manager and other team members.
