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- Tasks: Support the Tenancy/Estates Team with various housing management tasks.
- Company: Join a dedicated team within the Council focused on community housing.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful community services.
- Why this job: Make a real difference in people's lives while building your career in housing management.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Main Purpose of Job: To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Responsible to: Tenancy Services Team Leader
Key relationships/Functional links with:
- Tenants and residents of the Council
- Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
- Other departments within the Council and other public and private bodies
Main Responsibilities / Accountabilities:
- The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation.
- Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
- Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
- Administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
- Initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.
- Undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
- Support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.
- Administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
- Assist with the review and refurbishment of Sheltered Schemes.
- Provide support/cover for the Lifeline Service during periods of absence and assist other sections within the Council, as and when required.
- Collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information.
- General administrative tasks such as photocopying, printing, word processing and minute taking.
- Deal with correspondence in respect of tenancies and send standard and non-standard letters as and when required.
- Operate and maintain an effective and efficient electronic filing and housing management system including inputting, scanning and retrieving information.
- Contribute to both individual and team performance targets, make suggestions for service improvements, ensure the delivery of excellent housing services, which deliver value for money.
Required skills/experience:
- Understanding of social housing related issues and effects on customers
- Call handling experience
- Working within an office environment
- Working with the public within a customer service environment
- Excellent communication and interpersonal skills
- Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
- Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation
- Ability to work in a team and work on own initiative with minimal supervision.
Tenancy Services Co-ordinator in Nottingham employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Co-ordinator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your skills align with their mission in housing management. Practise common interview questions so you can showcase your experience confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We regularly update our job listings, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really want to be part of our team.
We think you need these skills to ace Tenancy Services Co-ordinator in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Services Co-ordinator. We want to see how you can contribute to our team and support effective housing management!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and other departments, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to engage effectively.
Highlight Relevant Experience: If you've got experience in social housing or customer service, make sure to mention it! We love seeing candidates who understand the challenges and nuances of working in housing management.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Services Co-ordinator. Familiarise yourself with housing management processes, customer service principles, and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and other departments, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've effectively handled enquiries or resolved issues. This will highlight your ability to work well with the public and within a team.
✨Be Organised and Methodical
The job requires strong organisational skills, so come prepared to discuss how you prioritise your workload. You might want to share specific strategies you use to manage multiple tasks, like maintaining an appointment system or handling administrative duties. This will show that you can handle the demands of the role efficiently.
✨Emphasise Your IT Proficiency
With extensive IT skills being a requirement, be ready to talk about your experience with Microsoft Office applications and any relevant software. If you've created spreadsheets or managed electronic filing systems before, mention these experiences. This will reassure the interviewers that you can handle the technical aspects of the job.
