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- Tasks: Manage tenancies and estates, providing support and advice to tenants in the Ashfield district.
- Company: Join a dedicated team at Ashfield District Council focused on community wellbeing.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be the go-to person for tenants, ensuring their voices are heard and needs met.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Responsible to: Housing Officer Tenancy Services Team Leader
Key relationships/Functional links with: Housing Officer, Tenants and residents of Ashfield District Council; staff at all levels within the Council including Housing Management, Community Safety Team, Lettings, Housing Operations, Legal Services; statutory and partner agencies including police, social care, and health services.
Main Purpose of Job:
The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement. As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary.
Main Responsibilities / Accountabilities / KRA:
- Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary.
- Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy.
- Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court.
- Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy.
- To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements.
- Maintain a highly visible profile on Council estates to provide an excellent estate management service.
Job Activities:
- Undertake the general work of a Housing Officer including managing a patch of social housing tenancies, responsible for the monitoring and managing of own case load in line with performance targets.
- To maintain detailed records of all actions taken and all contact with tenants and to write nonstandard letters, briefing notes and reports as and when required.
- To liaise with and maintain effective working relationships with internal and external agencies and other service providers and to represent the Council at any meetings as required.
- Attend Tenant and Resident Meetings as required.
General information:
The post holder will be required to operate according to the Councils corporate values, code of conduct and employee competencies. The post holder will adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working. This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.
Housing Officer in Nottingham employer: JOB SWITCH LTD
Contact Detail:
JOB SWITCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even reach out to current Housing Officers on LinkedIn. Building relationships can open doors to job opportunities that aren't even advertised.
✨Tip Number 2
Show your passion for housing! When you get the chance to chat with potential employers, share your enthusiasm for helping tenants and improving communities. Let them know why you want to be a Housing Officer and how you can make a difference in the Ashfield district.
✨Tip Number 3
Prepare for interviews by researching the Council's values and recent initiatives. Tailor your answers to show how your skills align with their goals. We want to see that you understand the role and are ready to tackle the challenges of tenancy and estate management.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, hit that apply button and let’s get you started on your journey to becoming a Housing Officer!
We think you need these skills to ace Housing Officer in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can manage tenancies and support tenants effectively, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a Housing Officer, you'll be dealing with various stakeholders. Use your written application to demonstrate your ability to communicate clearly and professionally. We love seeing well-structured letters and reports, so make sure yours are top-notch!
Highlight Your Problem-Solving Abilities: The role involves investigating issues and making decisions, so share examples of how you've tackled challenges in the past. We’re looking for candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Tenancy Agreements
Familiarise yourself with the key aspects of tenancy agreements and housing regulations. Be prepared to discuss how you would ensure tenants understand their responsibilities and how you would handle breaches effectively.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated with tenants or collaborated with other agencies.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific scenarios where you've dealt with anti-social behaviour or tenancy issues. Highlight your approach to resolving conflicts and how you would support vulnerable tenants in maintaining their tenancies.
✨Research the Council and Its Values
Understand the Ashfield District Council's values and how they align with your own. Be ready to explain why you want to work for them and how you can contribute to their mission of providing excellent estate management services.