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- Tasks: Lead and inspire a high-performing housekeeping team to ensure exceptional guest experiences.
- Company: Join a newly refurbished hotel nestled at the gateway to Dartmoor.
- Benefits: Enjoy a dynamic work environment with opportunities for creativity and growth.
- Why this job: Shape the future of a beloved Devon destination while leading with passion and purpose.
- Qualifications: Experience in senior housekeeping roles, strong leadership, and attention to detail.
- Other info: Flexible shifts and a supportive team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for an inspiring, entrepreneurial Head of Housekeeping to join our Reset Operations team at the newly refurbished Hotel, a true hidden gem nestled at the gateway to Dartmoor. This is not just a job; it’s your opportunity to shape the future of a beloved Devon destination. Every day at this amazing hotel is different, dynamic, rewarding, and full of potential. You’ll have the autonomy to lead with creativity and purpose, backed by a supportive team that celebrates initiative, ownership, and bold thinking.
We are seeking someone who:
- Leads by example and thrives in a hands-on, people-first environment
- Takes pride in sweating the small stuff because the details make the difference
- Views challenges as opportunities and inspires others to do the same
- Builds a culture of encouragement, enjoyment, and inclusion
- Embodies our core values: passion, care, and attention to detail
Your New Playground:
- 27 beautifully refurbished country-style bedrooms and suites
- A characterful Bar & Restaurant, full of warmth and local flavour
- Flexible event spaces for weddings, parties, and corporate occasions indoors and outdoors
- Set in the stunning natural surroundings of Dartmoor National Park, offering endless potential for unique guest experiences
About the Role:
We are searching for an experienced and meticulous Head of Housekeeping to lead the department. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation, and guest experience. Reporting to the Operations Manager, you will guide, inspire, and develop a high-performing housekeeping team, ensuring seamless day-to-day delivery and consistently exceptional guest stays.
What You’ll Be Doing:
- Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites, and public areas
- Recruit, train, and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism, and guest-centered service
- Manage departmental budgets, staffing levels, and resources to support efficient and high-quality operations
- Ensure full compliance with health, safety, and COSHH regulations, overseeing audits and documentation
- Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
- Conduct routine inspections, coordinating with maintenance teams to address any issues promptly
- Oversee laundry operations, stock control, and ordering of amenities
- Manage departmental payroll and scheduling to align with operational and budgetary goals
- Implement best-practice processes and contribute to continuous improvement initiatives
Who You Are:
- You will be experienced in a senior housekeeping role, ideally in a new opening hotel environment
- Exceptional attention to detail, with the ability to deliver consistently high standards in a fast-paced operation
- A strong people leader with proven experience in developing and motivating high-performing teams
- Excellent organisational and planning skills, with experience managing budgets and resources
- Proficiency in hotel management systems
- Strong communication skills and the ability to build effective relationships with guests, team members, and suppliers
- Innovative mindset with a focus on elevating guest experience and operational efficiency
- Flexibility to work varied shifts in line with a 24/7 hotel operation
- Fluency in English; additional languages are advantageous
- Passionate about hospitality and committed to delivering exceptional guest experiences
Head of Housekeeping in Newton Abbot employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping in Newton Abbot
✨Tip Number 1
Get to know the hotel inside out! Before your interview, take a virtual tour or visit if possible. Familiarising yourself with the layout and services will help you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've motivated teams in the past. We want to hear about times when you turned challenges into opportunities and how you fostered a culture of accountability and professionalism.
✨Tip Number 3
Be ready to discuss your attention to detail. Bring along specific instances where your meticulous nature made a difference in guest satisfaction or operational efficiency. This is your chance to shine!
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm for the role by inquiring about the hotel's vision and how you can contribute. It’s a great way to demonstrate your passion for hospitality and commitment to exceptional guest experiences.
We think you need these skills to ace Head of Housekeeping in Newton Abbot
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about creating exceptional guest experiences and leading a fantastic team.
Be Detail-Oriented: Just like in housekeeping, the details matter in your application too! Make sure to proofread your CV and cover letter for any typos or errors. We appreciate meticulousness and attention to detail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match what we’re looking for in the Head of Housekeeping role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our beautiful hotel!
How to prepare for a job interview at Job Switch Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its unique offerings. Familiarise yourself with the recent refurbishments and how they enhance guest experiences. This will show your genuine interest and help you connect your experience to their vision.
✨Showcase Your Leadership Style
As a Head of Housekeeping, you'll need to lead by example. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Highlight your people-first approach and how you foster a culture of accountability and professionalism.
✨Emphasise Attention to Detail
This role requires exceptional attention to detail. Be ready to discuss specific instances where your meticulous nature made a difference in guest satisfaction or operational efficiency. Use these examples to illustrate your commitment to maintaining high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you turned them into opportunities. This will demonstrate your innovative mindset and ability to elevate guest experiences.
