At a Glance
- Tasks: Lead a team to deliver top-notch customer service across various channels.
- Company: Join Haringey Council, dedicated to serving the community with excellence.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and innovation.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 24000 - 28000 € per year.
This role exists to help Haringey Council to serve its customers well. This will be achieved within a specific service area including face-to-face (including but not limited to Customer Service Centres), digital, telephones, and service development.
Main Responsibilities:
- To manage a team across the core activities of the service with a focus on delivering a high level of customer service and performance and staff management.
- To specialise in one of the following areas: Customer Service Centres (face-to-face), Digital Contact Centre (including but not restricted to telephones, social media, inboxes and digital processing).
- To support and deputise for Customer Service Manager, and to represent the service at internal and external meetings, as required.
Knowledge, Qualifications, Skills and Experience:
- A high knowledge of relevant legislation, best practice and customer contact procedures.
- Have a high knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face-to-face, digital, social media, telephones, and development).
- Experience of managing and motivating teams of staff in a busy environment.
- Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs.
- Able to work under pressure with competing priorities.
- High standard of written and verbal communication skills.
- Good IT skills required to operate in a front-line customer services and office environment such as MS Office.
- Being creative and innovative on an ongoing basis.
- Dealing with a range of complex matters that can have significant impacts for the Service, employees or partner organisations.
Refuse Loader in Newport employer: JOB SWITCH LTD
Haringey Council is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong emphasis on customer service excellence, the council offers numerous opportunities for professional growth and development, ensuring that team members are well-equipped to handle the diverse needs of the community. Located in a vibrant area, employees benefit from a collaborative culture that values innovation and creativity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Refuse Loader in Newport
✨Tip Number 1
Get to know the company! Research Haringey Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're proactive. Plus, you'll get updates on your application status right away!
We think you need these skills to ace Refuse Loader in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Customer Service Team Leader. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role requires high standards of written communication, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to communicate effectively!
Highlight Relevant Experience:Don’t forget to mention any previous experience managing teams or working in customer service environments. We’re keen to see how you’ve handled pressure and competing priorities in the past!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Customer Service Inside Out
Make sure you brush up on the key principles of customer service, especially in face-to-face and digital contexts. Familiarise yourself with relevant legislation and best practices, as this will show your potential employer that you're serious about delivering top-notch service.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed and motivated teams in busy environments. Think about specific situations where you set priorities and met targets, as this will demonstrate your ability to lead effectively under pressure.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. Be ready to articulate your thoughts clearly, as strong communication is crucial for a Customer Service Team Leader. You might even want to prepare a few questions to ask them, showing your interest in the role.
✨Be Creative and Innovative
Think of examples where you've been creative in solving problems or improving processes. This role requires someone who can think outside the box, so be prepared to discuss how you've approached complex matters in the past and what impact your solutions had.
