At a Glance
- Tasks: Lead a team to deliver top-notch customer service across various platforms.
- Company: Join Haringey Council and make a difference in your community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of chances to develop your skills.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 € per year.
This role exists to help Haringey Council to serve its customers well. This will be achieved within a specific service area including face-to-face (including but not limited to Customer Service Centres), digital, telephones, and service development.
Main Responsibilities:
- To manage a team across the core activities of the service with a focus on delivering a high level of customer service and performance and staff management.
- To specialise in one of the following areas: Customer Service Centres (face-to-face), Digital Contact Centre (including but not restricted to telephones, social media, inboxes and digital processing).
- To support and deputise for Customer Service Manager, and to represent the service at internal and external meetings, as required.
Knowledge, Qualifications, Skills and Experience:
- A high knowledge of relevant legislation, best practice and customer contact procedures.
- High knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face-to-face, digital, social media, telephones, and development).
- Experience of managing and motivating teams of staff in a busy environment.
- Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs.
- Able to work under pressure with competing priorities.
- High standard of written and verbal communication skills.
- Good IT skills required to operate in a front-line customer services and office environment such as MS Office.
- Being creative and innovative on an ongoing basis.
- Dealing with a range of complex matters that can have significant impacts for the Service, employees or partner organisations.
Locations
Refuse Loader in Newport, Wales employer: JOB SWITCH LTD
Haringey Council is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong emphasis on customer service excellence, staff development, and community engagement, employees benefit from comprehensive training opportunities and a collaborative culture that values innovation and creativity. Working in Haringey not only offers the chance to make a meaningful impact in the community but also provides a vibrant location with diverse experiences and resources for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Refuse Loader in Newport, Wales
✨Tip Number 1
Get to know the company inside out! Research Haringey Council and understand their values, services, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Refuse Loader in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Refuse Loader. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your written communication skills. Keep it clear, concise, and professional – we love a good communicator!
Highlight Relevant Experience:If you've got experience in customer service or managing teams, make sure to showcase that! We’re looking for someone who can hit the ground running, so let us know what you've done before.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Customer Service Inside Out
Make sure you brush up on the key principles of customer service, especially in face-to-face and digital environments. Familiarise yourself with relevant legislation and best practices, as this will show your potential employer that you're serious about delivering top-notch service.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed and motivated teams in busy environments. Think about specific situations where you set priorities and met targets, as this will demonstrate your ability to lead effectively under pressure.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. Be ready to articulate your thoughts clearly, as strong communication is crucial for a Customer Service Team Leader. You might even want to prepare a few questions to ask them, showing your interest in the role.
✨Be Creative and Innovative
Think of examples where you've been creative in solving problems or improving processes. This role requires someone who can think outside the box, so be prepared to discuss how you've approached complex matters in the past and what impact your solutions had.
