Housing Officer in Mansfield

Responsible to: Tenancy Services Team Leader

Key relationships/Functional links with: Tenants and residents of Ashfield District Council; staff at all levels within the Council including Housing Management, Community Safety Team, Lettings, Housing Operations, Legal Services; statutory and partner agencies including police, social care, and health services.

Main Purpose of Job: The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement. The Housing Officer will manage a local patch of properties in the Ashfield district, dealing with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary.

Main Responsibilities / Accountabilities / KRA:

• Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary.
• Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy.
• Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court.
• Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy.
• Ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements.
• Maintain a highly visible profile on Council estates to provide an excellent estate management service.

Job Activities:

• Undertake the general work of a Housing Officer including managing a patch of social housing tenancies, responsible for the monitoring and managing of own case load in line with performance targets.
• Maintain detailed records of all actions taken and all contact with tenants and to write nonstandard letters, briefing notes and reports as and when required.
• Liaise with and maintain effective working relationships with internal and external agencies and other service providers and represent the Council at any meetings as required.
• Attend Tenant and Resident Meetings as required.

General information: The post holder will be required to operate according to the Councils corporate values, code of conduct and employee competencies. The post holder will adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working. This Job Description covers the main duties and responsibilities of the job and will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.