At a Glance
- Tasks: Support residents in council accommodation and manage tenancy issues with care.
- Company: Join a dedicated team focused on housing and community support.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work collaboratively and develop your skills.
- Why this job: Make a real difference in people's lives by helping them secure stable housing.
- Qualifications: Experience with vulnerable customers and knowledge of housing management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Main Accountabilities:
- Work across a patch delivering housing and tenancy management to residents living in the Council's own accommodation and temporary accommodation.
- Be the point of contact for residents throughout their tenancy, including sign-ups and explaining their obligations and the responsibilities of the Council to the resident under the relevant tenancy agreement or licence.
- Resolve tenancy enquiries and take responsibility for managing tenancy enforcement actions where tenancy conditions are broken, whilst working with others in our wider team to support customers to sustain their tenancies as much as possible.
- Write clear, easy to understand but legally correct letters.
- Manage cases of anti-social behaviour and hate incidents, ensuring cases are recorded and customers kept informed throughout case management.
- Complete regular inspections of council owned properties ensuring adherence to Health and Safety legislation and regulation including fire safety, gas and electrical certification and asbestos.
- Be responsible for the completion of health and safety compliance checks, risk assessments, including fire risk assessments, and ensure these are recorded and actioned in line with MBC's responsibilities for health and safety.
- Raise repairs and carry out inspections to owned accommodation and communal areas, ensuring adherence to regulation and legislation.
- Manage void properties to ensure a rapid turnaround, making the property ready and available for re-letting within target timescales.
- Log and monitor repairs, compliance actions and void works in the patch and work with the Asset Management Team and contractors to ensure these are delivered within target.
- Work with the Housing Finance Team to closely manage income collection and proceed to tenancy enforcement actions required to collect debt, including where necessary eviction.
- Take responsibility for the delivery of personal and team performance targets.
- Work with our Housing and Inclusion teams to sign-post customers being housed following homelessness to access support, including ordering supplies such as bedding and kitchen utensils as required.
- Respond to customer complaints, using the Council's Complaints Policy and Processes always meeting target response times.
- Record all tenancy management actions, customer interactions and health and safety inspections in an accurate and timely way in the shared IT systems and databases used by the Housing Teams.
- Maintain accurate and up to date records of client details.
- Work effectively as part of a team.
- Attend out of hours meetings and appointments as required and participate in an out of hours on-call rota for households in TA and other council managed accommodation.
Experience:
- Experience of working with vulnerable housing customers and homeless households.
- Experience of housing management including lettings, voids, repairs etc.
- A thorough understanding of Safeguarding including domestic abuse and risk management.
Accommodation Officer in Maidstone employer: JOB SWITCH LTD
As an Accommodation Officer with us, you will be part of a dedicated team committed to making a positive impact in the community. We offer a supportive work culture that prioritises employee development and well-being, alongside competitive benefits and opportunities for career progression. Located in a vibrant area, our organisation values diversity and inclusion, ensuring that every team member feels valued and empowered to contribute meaningfully to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Officer in Maidstone
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions related to tenancy management and customer service. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your passion for housing! When you get the chance to chat with potential employers, share your experiences and why you care about helping vulnerable customers. Authenticity goes a long way in making a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows you’re serious about joining our team and makes it easier for us to spot your application.
We think you need these skills to ace Accommodation Officer in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Accommodation Officer. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your letters are easy to read while still being legally correct.
Show Your Passion:Let us know why you're excited about this role! Share your enthusiasm for working with vulnerable housing customers and how you can contribute to our team’s goals in supporting residents.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Stuff
Make sure you understand the key responsibilities of an Accommodation Officer. Familiarise yourself with tenancy agreements, housing management, and the specific challenges faced by vulnerable customers. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the point of contact for residents, strong communication is crucial. Prepare examples of how you've effectively communicated complex information in the past, whether it's resolving tenancy enquiries or managing complaints. Practising clear and concise responses will demonstrate your ability to handle sensitive situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues, especially related to housing or customer service. Be ready to discuss how you managed anti-social behaviour or tenancy enforcement actions. Highlighting your problem-solving skills will show that you can handle the challenges of the role.
✨Be Ready for Teamwork Questions
This role requires collaboration with various teams, so be prepared to discuss your experience working as part of a team. Share specific examples of how you've contributed to team goals or supported colleagues in achieving targets. This will illustrate your ability to work effectively within a team environment.
