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- Tasks: Handle customer enquiries and manage debt recovery processes through calls and emails.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Why this job: Be the first point of contact and help customers navigate their financial situations.
- Qualifications: Strong communication skills and a willingness to learn about finance.
- Other info: Dynamic role with potential for growth in the finance sector.
The predicted salary is between 30000 - 42000 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller.
Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action. Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Luton employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Finance Officer in Luton
✨Tip Number 1
Make sure you know your stuff! Brush up on the basics of credit control and debt recovery. This will help you sound confident when you're chatting with potential employers.
✨Tip Number 2
Practice your phone skills! Since you'll be taking live calls, it’s a good idea to role-play some common scenarios. This way, you’ll be ready to handle customer enquiries like a pro.
✨Tip Number 3
Network, network, network! Reach out to people in the finance sector through LinkedIn or local events. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Assistant Finance Officer role, so make the most of them.
We think you need these skills to ace Assistant Finance Officer in Luton
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage incoming calls and emails.
Tailor Your Experience: When detailing your previous roles, focus on experiences that relate to credit control or customer service. We want to see how you've handled similar situations, like managing queries or dealing with payments, so make it relevant!
Be Detail-Oriented: Attention to detail is key in this role, especially when reviewing invoices and reminder letters. In your application, mention any experience you have with quality control or ensuring accuracy in financial documents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Familiarise yourself with the basics of credit control and debt recovery processes. Brush up on common financial terms and practices, as well as the specific responsibilities outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and managing emails, it's crucial to demonstrate your active listening skills during the interview. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will showcase your ability to handle customer enquiries effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to debt recovery or customer interactions. Think of examples from your past experiences where you've successfully resolved issues or managed difficult conversations. This will illustrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
The role involves liaising with various departments, so highlight your teamwork skills. Be ready to discuss how you've collaborated with others in previous roles, and express your enthusiasm for working closely with the Credit Control & Compliance Manager and other team members to achieve targets.