At a Glance
- Tasks: Lead a dynamic repairs team to deliver high-quality services and manage external contractors.
- Company: Charnwood Borough Council, committed to community service and excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and community impact.
- Why this job: Make a real difference in the community by improving residents' living conditions.
- Qualifications: Experience in managing teams and delivering excellent customer service.
The predicted salary is between 40000 - 50000 £ per year.
Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.
Lead the Business Support Team to support delivery of a high-quality repairs and voids service.
Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.
Manage disrepair claims and customer complaints.
Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.
Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.
Produce and analyse management and performance information, and customer insight to identify and deliver improvements.
Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
Provide cover in the absence of the Principal Officer - Voids.
CORE REQUIREMENTSChampions the Vision and Values of Charnwood Borough Council and works with members and staff from across the organisation in the best interests of the residents of the borough and the Council.
Responsible for managing the operational performance of the service area of responsibility in line with agreed corporate business and service plan objectives, key performance indicators, and service standards, including planning, budgetary processes, and risk management.
Leads, manages, and develops colleagues and teams effectively within the service area of responsibility to support the provision of excellent services.
Provides support to and deputises for the Repairs and Investment Manager on specific matters as required.
Manages the revenue and capital budgets within the service area of responsibility.
Maintains effective and productive working relationships with colleagues and external partners.
Is committed to delivering appropriate services to all service users, inclusively and without discrimination.
Principal Officer - Repairs in Loughborough employer: JOB SWITCH LTD
Charnwood Borough Council is an exceptional employer, offering a collaborative work culture that prioritises community service and employee development. As a Principal Officer - Repairs, you will benefit from a supportive environment that encourages innovation and performance improvement, alongside opportunities for professional growth within the local government framework. With a commitment to high-quality service delivery and compliance, you will play a vital role in enhancing the lives of residents while enjoying a fulfilling career in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Officer - Repairs in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in repairs or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand how they align with your own. When you walk in, show them you're not just another candidate; you're someone who genuinely cares about delivering high-quality services.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use examples from your past experiences that highlight your ability to manage teams and improve service delivery. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Principal Officer - Repairs in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Principal Officer - Repairs. We want to see how you can lead the repairs team and improve service delivery, so don’t hold back on showcasing relevant examples!
Showcase Your Leadership Skills:Since this role involves leading teams and managing contractors, it’s crucial to demonstrate your leadership abilities. Share specific instances where you've successfully led a team or improved performance in a previous role. We love seeing proactive problem solvers!
Highlight Your Communication Skills:Effective communication is key in this position, especially when working with various departments and external partners. Make sure to include examples of how you've facilitated communication and collaboration in past roles. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Stuff
Make sure you understand the ins and outs of the repairs service. Familiarise yourself with the key responsibilities mentioned in the job description, like managing external contractors and leading a responsive repairs team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Principal Officer, you'll be leading teams and managing performance. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Communicate Effectively
Effective communication is key in this role, especially when liaising with internal departments and external partners. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their communication processes to demonstrate your proactive approach.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints or disrepair claims. Think of potential challenges you might face in the role and how you would address them. This shows that you're not just reactive but also proactive in improving service quality.
