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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join a supportive team dedicated to excellent customer care.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and development.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 24000 £ per year.
To provide an excellent service to customers telephoning the Contact Centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service. Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities
- To act as the first point of contact for customers, dealing effectively with requests, answering queries, taking responsibility for processing each enquiry through to a satisfactory conclusion.
- To demonstrate an understanding of complex processes, specialised skills and technical knowledge by fully utilising software systems (CRM Customer Relationship Management).
- To contact customers in accordance with agreed procedures, e.g. customer satisfaction surveys.
- To liaise with other members of staff where complex issues require their assistance including arranging appointments for customers where necessary.
- Maintain accurate, up to date and appropriate records.
- Provide clerical and administrative duties as required.
- Provide switchboard cover as required.
- To take payments in accordance with the Council's rules and regulations.
- To handle a range of different situations and react accordingly with tact, diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner.
- As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority's establishments.
Customer Service Advisor in Loughborough employer: JOB SWITCH LTD
Contact Detail:
JOB SWITCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Loughborough
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, try role-playing with a friend. Focus on being clear, friendly, and professional – it’ll make a world of difference during your interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Advisor in Loughborough
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and resolved issues, especially if you did it with a smile!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Mention specific duties from the job description that resonate with your experience, showing us you understand what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle queries effectively and demonstrate your ability to resolve issues at the first point of contact. This will show that you’re ready to provide excellent service right from the start.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM software, it’s a good idea to get acquainted with common systems. If you have experience with any, be prepared to discuss it. If not, do a bit of research on how these systems work and be ready to explain how you would adapt to using them.
✨Practice Empathy and Diplomacy
Customer service can sometimes involve tense situations. Think of examples from your past where you’ve successfully diffused a difficult situation with tact and empathy. Be ready to share these stories during your interview to highlight your soft skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the Contact Centre faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.