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- Tasks: Manage major works recharges and ensure compliance with Section 20 processes.
- Company: Join a leading housing organisation focused on customer service and community engagement.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in housing while developing your skills in a supportive environment.
- Qualifications: Knowledge of service charge processes and excellent communication skills required.
- Other info: Dynamic role with opportunities to engage with various stakeholders and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Section 20 Consultation Manager, you are responsible for the calculation of major works recharges to leaseholders ensuring the accurate and timely implementation of statutory Section 20 and Section 20B processes. You will collaborate with colleagues and teams across Southern Housing to support and contribute to high quality customer service; including engagement and responding to written observations.
The location: You will be based at Farringdon with the option for working in a hybrid way when appropriate and as agreed with your manager.
What you will be doing:
- As required by the Section 20 Consultation Manager, you will ensure you provide support to Property Management, Managing Agent Relationship team and any other relevant stakeholders with Section 20 related matters.
- Be fully responsible for end-to-end management of all related processes for schemes and contracts, as allocated by the Section 20 Consultation Manager.
- To regularly calculate and issue Section 20B Notices within statutory timeframes to maximise income of SH.
- To attend all appropriate stakeholder and resident meetings in relation to consultation and delivery of works, supporting colleagues and peers where necessary.
- To provide information relating to S20 consultation and invoicing to colleagues to facilitate responding to leaseholder and solicitor enquiries in connection to resale enquiries.
- To liaise with appropriate departments, sections, regulatory bodies, auditors, and any other stakeholders to encourage good practice and effective financial accounting and information sharing to enable the team to review, update and issue invoices and Notices.
- To provide accurate and timely advice and supporting information to colleagues relating to consultation, QLTAs and major works recharges in order to facilitate the decision-making process.
- To assist the Section 20 Consultation Manager in the preparation of monthly, quarterly, and annual management and performance information and reports as required.
- To collate and/or calculate financial records relating to expenditure in relation to planned and programmed works, any associated S20B Notices supporting the delivery of accurate service charge demands in line with legislation.
- To contribute towards the production and upkeep of good practice manuals, guidance notes and resident communication used to assist a quality service delivery.
- To prepare responses to queries, observations and complaints from Members, MPs, Housing Ombudsman, Mayor's office enquiries, and any other related stakeholder in relation to S20 consultation.
- To deliver S20 dispensation applications and support any other legal cases relating to S20 consultation requirements, including attending Court and/or First Tier Tribunal (Property Chambers) FTT, as necessary.
What you will need: (Experience, knowledge, skills, understanding & qualifications)
- A broad level of knowledge of the processes and legislation governing service charge and major works.
- Detailed knowledge and understanding of S20 consultation and S20B requirements, and the financial impacts on SHG when requirements are not followed.
- Knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
- Excellent customer service skills and able to deliver high levels of customer satisfaction working to Southern Service standards.
- Experience of preparation of annual property accounts, and major works calculation.
- Knowledge and/or experience of using and maintaining management information and CRM systems, ideally property related.
- Excellent oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority.
- Experience of successfully dealing with queries and complaints from customers.
- Ability to prioritise work tasks to meet conflicting deadlines on own initiative.
- Good time management and problem-solving skills.
- Ability to follow procedures, instructions, and legal requirements.
- Good working knowledge of MS Office.
- Able to quickly learn and use new IT and communication systems effectively.
Works Coordinator in London employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Works Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching common questions related to Section 20 processes and customer service. Practise your answers with a friend or in front of the mirror. Confidence is key, and we want you to shine!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your work or case studies that highlight your experience with major works and service charge calculations. It’s all about making a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Works Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Section 20 processes and customer service. We want to see how your skills align with the role of Works Coordinator, so don’t hold back!
Show Off Your Communication Skills: Since you'll be dealing with a variety of stakeholders, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you can effectively engage with different audiences.
Highlight Relevant Experience: Don’t forget to mention any previous experience with service charge calculations or major works. We love seeing candidates who have hands-on knowledge of the legislation and processes that govern our work.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Legislation
Make sure you brush up on the relevant legislation, especially the Landlord and Tenant Acts and Section 20 requirements. Being able to discuss these confidently will show that you understand the legal framework you'll be working within.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved queries or complaints effectively, as this role heavily relies on high levels of customer satisfaction.
✨Demonstrate Your Financial Acumen
Be ready to talk about your experience with financial records and major works calculations. Highlight any relevant experience you have with preparing property accounts or managing service charge demands, as this is crucial for the role.
✨Practice Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare to discuss how you would handle communication with different levels of seniority and respond to written observations.
