Senior Leasehold Manager in London

Youll demonstrate our HEART values in your behaviours. Youll:

• Be authentic, open, and transparent in your actions and words.
• Believe that by working together we accomplish more, and work hard every day to improve services, efficiency, and value for money.
• Take responsibility for delivering excellence and own your own actions.
• Embrace difference, and put our residents, colleagues and our partners at the heart of all you do.
• Do what you say you will and be relied upon to keep your promises.

Purpose of the role:

Reporting to the Head of Property Management, you will:

• Provide expert oversight on all leasehold matters across a residential portfolio.
• Ensure compliance with UK leasehold legislation, regulatory standards, and best practice.
• Lead on complex legal, tribunal, and governance issues relating to leasehold management.

Key responsibilities:

• Act as the organisations technical expert on leasehold law and case law.
• Set and review organisational processes to comply with the law.
• Interpret complex lease clauses covering service charges, repairs, insurance, and landlord/tenant obligations.
• Oversee compliance with statutory consultation requirements (Section 20) and service charge legislation.
• Lead and manage all First-tier Tribunal (FTT) cases, including service charge disputes, lease variations, and Section 24 manager applications.
• Prepare and review tribunal submissions, statements of case, and evidential bundles.
• Oversee and advise on Right to Manage (RTM) claims, including notice validation, counter-notices, and management handovers.
• Support and manage collective enfranchisement processes, including qualification and valuation principles.
• Interface with legal and valuation experts on enfranchisement matters.
• Provide detailed lease analysis to identify risks, ambiguities, and defects.
• Lead on lease variation processes, including statutory applications where required.
• Support development of lease standards and governance frameworks.
• Ensure service charges are compliant with reasonableness, transparency, and trust accounting requirements.
• Oversee dispute resolution relating to service charge recovery and major works.
• Support robust budgeting, cost allocation, and reserve fund management processes.
• Manage and oversee managing agents, ensuring compliance with RICS Residential Management Code and industry standards.

Essential:

• Strong technical expertise in UK leasehold legislation and case law.
• Experience of staff and performance management or ability to demonstrate that can work to this standard.
• Extensive leasehold block management experience including managing blocks in mixed tenure environment and working with superior landlords and their agents.
• Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court.
• In-depth understanding of FTT processes and dispute resolution.
• Knowledge of RTM, enfranchisement, and lease variation mechanisms.
• Familiarity with service charge accounting and compliance frameworks.
• Awareness of RICS, ARMA, and Building Safety regulatory requirements.
• Significant experience in leasehold property management or legal advisory roles.
• Proven experience managing tribunal cases and complex leasehold disputes.
• Strong working knowledge of managing agents and residential portfolio management.
• Relevant professional qualification (e.g. TPI, MRICS) desirable.
• Experience of developing goal orientated strategies and of meeting targets.
• Good understanding of building technology and/or defect/latent defects processes.
• Excellent communication skills, both verbally and written.
• Passion and commitment to the delivery of customer service excellence.
• Good negotiation skills with the ability to influence, persuade and resolve conflict.
• Excellent interpersonal skills and ability to work collaboratively with stakeholders and colleagues.
• Well organised with excellent time management and problem-solving skills.
• Ability to work effectively under pressure and to meet deadlines and targets.
• Ability to use Management Information and CRM (Customer Relationship Management) systems.
• Good working knowledge of MS Office.
• Able to quickly learn and use new IT and communication systems effectively.