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- Tasks: Handle complaints and enquiries while ensuring compliance with data protection and information governance.
- Company: Join a dedicated team within the Directorate of Children’s Services.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a difference by resolving issues and improving services for children and families.
- Qualifications: Experience in customer care, complaints handling, or information governance is essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services.
To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service: (i) Complaints (ii) Freedom of Information; (iii) Data Protection (iv) Member’s Enquiries.
To develop and maintain good relations with service areas and partner agencies.
To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children’s Services.
To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance.
Experience:
- Experience of working in at least one of the following specialist areas: Complaints & Information Governance.
- Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing.
- Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities.
- Experience of project management and/or research work and relevant techniques.
- Experience of facilitating complaint resolution meetings.
- Experience in writing reports.
- Experience of undertaking complex investigations.
- Standard or equivalent work-related experience in a customer care, complaints, business administration or information governance area.
- Excellent working knowledge of the Complaints procedures applicable to Children’s Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation.
- Demonstrable understanding of the application of confidentiality principles to the area of work.
- Knowledge of records management and retrieval systems and record keeping protocols.
- Knowledge of complaints processes including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanism.
Complaints & Information Governance Officer in London employer: JOB SWITCH LTD
Contact Detail:
JOB SWITCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Information Governance Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the field of complaints and information governance. Attend events, join online forums, or connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation and procedures. Be ready to discuss how you’ve handled complaints or data protection issues in the past. Show them you’re the expert they need!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to hiring managers. Let’s get you that Complaints & Information Governance Officer position!
We think you need these skills to ace Complaints & Information Governance Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in complaints and information governance. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when dealing with complex issues. Use simple language to explain your experiences and how they relate to the role.
Showcase Your Communication Skills: Since this role involves dealing with complaints and sensitive information, it’s crucial to demonstrate your ability to communicate effectively. Use examples from your past experiences where you’ve successfully navigated difficult conversations or resolved conflicts.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Legislation
Make sure you brush up on the relevant legislation, policies, and protocols related to complaints and information governance. Being able to discuss the Freedom of Information Act and Data Protection Act confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated difficult issues in the past. Whether it's through written reports or face-to-face meetings, demonstrating your ability to handle tough conversations will be key in this role.
✨Familiarise Yourself with Complaints Processes
Understand the complaints procedures applicable to Children’s Services and be ready to discuss how you've navigated similar processes before. Highlight any experience you have with informal resolution mechanisms or Alternative Dispute Resolution techniques.
✨Team Player Mindset
Since you'll be working as part of a team, think about how you've collaborated with others in previous roles. Be prepared to share specific instances where you developed good relations with service areas or partner agencies to deliver high-quality services.