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- Tasks: Manage lettings of garages and parking spaces while providing excellent customer service.
- Company: Join a dynamic team in South East London focused on community and housing solutions.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact in the community while honing your skills in a customer-facing role.
- Qualifications: Strong IT skills, customer service experience, and a commitment to equal opportunities are essential.
- Other info: This role requires working from the office and engaging directly with customers on-site.
The predicted salary is between 30000 - 42000 £ per year.
Knowledge, including educational qualifications:
Understanding of and commitment to equal opportunities and anti-discriminatory practises and the Councils health & safety, fire safety and tobacco policies
Knowledge of legal processes on tenancy management, in particular surrounding the ending and commencing of licences.
Knowledge of repairs and lettings standards.
Knowledge of computerised housing management systems and ability to learn and adopt new technological approaches.
Experience:
Experience of letting non-residential units including garages and barrow stores and experience of managing parking schemes in both the public and private sectors.
Experience of assessing stock condition and identifying repairs.
Experience of resolving problems with void turnarounds and lettings of non-residential units.
Experience of finding positive solutions to meet customer needs. Actively seeking alternative ways to solve problems
Experience of maintaining accurate records for management information reporting.
Experience of drafting non-residential leases and non-residential tenancy agreements and enforcing the terms and conditions.
Experience in a customer facing role, ideally in a social housing field and or commercial property management
Experience of working in a performance management environment and meeting of personal and team performance targets
Lettings Officer Lettings Officer Lettings Officer Lettings Officer Lettings Officer Lettings Officer Lettings Officer
Lettings Officer in South East London employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer in South East London
✨Tip Number 1
Familiarise yourself with the local area of South East London. Understanding the community and its needs will help you connect better with potential customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your knowledge of tenancy management and legal processes related to licences. Being well-versed in these areas will not only boost your confidence but also show that you're serious about the role.
✨Tip Number 3
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will prepare you for the demands of this position.
✨Tip Number 4
Get comfortable with data management and IT systems. Since the role requires accurate record-keeping and the use of housing management software, being tech-savvy will give you an edge over other candidates.
We think you need these skills to ace Lettings Officer in South East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in letting non-residential units, customer service roles, and any knowledge of tenancy management. Use specific examples to demonstrate your skills in time management and data scrutiny.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the role and its requirements. Mention your commitment to equal opportunities and anti-discriminatory practices, as well as your familiarity with health and safety policies.
Showcase IT Skills: Since excellent IT skills are crucial for this role, emphasise your proficiency with computerised housing management systems and any experience you have with new technologies. Provide examples of how you've used these skills in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your experience in resolving issues related to lettings and managing customer needs. Include specific instances where you found positive solutions or improved processes, especially in a performance management environment.
How to prepare for a job interview at Job Switch Ltd
✨Showcase Your Customer Service Skills
As a Lettings Officer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations. This will demonstrate your ability to meet customer needs effectively.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be ready to discuss your experience with computerised housing management systems. If you have any specific examples of how you've used technology to improve processes or solve problems, share those during the interview.
✨Understand Legal Processes
Familiarise yourself with the legal aspects of tenancy management, particularly around licences and agreements. Being able to discuss these topics confidently will show that you are prepared for the responsibilities of the role.
✨Highlight Your Problem-Solving Abilities
The job involves resolving issues related to lettings and repairs. Think of instances where you've successfully identified problems and implemented solutions. This will illustrate your proactive approach and ability to focus on details that matter.
