At a Glance
- Tasks: Manage leaseholder accounts and support customers facing financial difficulties.
- Company: Join a dedicated team in social housing, making a difference in people's lives.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on customer service and community impact.
- Why this job: Help create affordable housing and support vulnerable communities in North Yorkshire.
- Qualifications: Experience in housing management and debt recovery, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Leasehold Officer in Social housing creates accessible and affordable housing for those most in need. It offers people security of tenure and provides a foundation to put down roots, plan for the future and make a house a home.
The Housing Services team are responsible for delivering the Council's statutory housing functions, including the allocation and management of the Council's housing stock, monitoring and recovery of housing related debt and tenant engagement responsibilities.
The jobholder will work as part of a busy team of housing professionals specialising in Income Management across a range of tenure types and chargeable services to provide a comprehensive, high-quality service and ensure our customers can sustain their tenancies. By maximising income collection, it enables us to fund and reinvest in housing related services for tenants in North Yorkshire.
The jobholder will be expected to undertake intensive management of leaseholder accounts for domestic properties, garden and garage plots, communal service charges, shared ownership charges, and other housing related debts. Ensuring early intervention before debts get out of control is a primary focus and promoting a payment first culture, so customers prioritise their responsibility to pay.
The key job roles will include the administration of a full range of customer account management, collection and recovery functions, including attendance at Court to ensure all housing related income is paid and take appropriate action in accordance with Policy & Procedure for non-payment to reduce the number of accounts that fail and prevent homelessness.
You will also provide knowledgeable help and advice to customers who are experiencing financial difficulty and struggling to meet their rent obligations, and support and encourage customers to seek out solutions, access relevant benefits and signpost them to other support providers.
Knowledge and Experience
- Experience of housing management within a Social Housing environment.
- Experience of debt recovery, pursuance of housing arrears and enforcement.
- Experience of working with vulnerable customers in financial hardship.
- Experience of delivering customer focused services in a variety of settings.
- Awareness and understanding of Housing legislation and an appreciation of the duties and responsibilities of the Council as a landlord.
- Understanding of leaseholders' obligations.
- Experience of working with other agencies.
- Awareness, knowledge, and adherence to Information Governance/Data Protection principles.
- Awareness and knowledge of Equality legislation.
- Awareness of safeguarding responsibilities.
Occupational Skills
- Good standard of numeracy, English language and computer literacy, including the ability to explain policies and procedures clearly.
- Analytical and problem solver, brings own ideas and initiatives to resolve issues.
- Ability to listen and be sympathetic to customers, often in stressful situations.
- Able to develop, maintain and contribute to constructive working relationships.
- Ability to follow set procedures.
- Ability to work to deadlines.
- Able to communicate effectively, and with empathy, to a wider range of people with varying needs to ensure the message is understood.
- Plans and organises work to meet individual, team and organisational objectives.
- Ability to work under pressure and with customers who have high expectations/good negotiation skills.
- Supports opportunities for positive change and actively looks for ways to improve the service.
- Willing to work flexibly in accordance with policies and procedures to meet the operational needs of the Council.
Leasehold Officer employer: JOB SWITCH LTD
As a Leasehold Officer with our dedicated Housing Services team, you will be part of an organisation that prioritises social housing and the well-being of our community in North Yorkshire. We offer a supportive work culture that values employee growth through continuous training and development opportunities, ensuring you can make a meaningful impact while helping vulnerable customers navigate their financial challenges. Join us to contribute to a mission that not only provides secure housing but also fosters a sense of belonging and stability for those in need.
