Intranet Content Audit & Migration Lead

To deliver a rapid, structured clean-up of Royal Holloway, University of London's student intranet content, ensuring accuracy, relevance and improved user experience. The postholder will work collaboratively across the University's Internal Communications (particularly with the Internal Communications Manager, Students), IT Services, and content owners across the University to identify outdated content and coordinate its archiving. The role requires an experienced, self-directed individual who can quickly understand the current intranet structure, engage stakeholders effectively, and deliver a clear, well-managed content clean-up within a defined timeframe. The postholder will be required to submit a detailed report at the end of their contract to share what they have delivered, lessons learnt for the University, and any recommended next steps.

Key Tasks:

• Intranet Content Audit & Migration Lead
• Project Planning and Delivery: Develop and deliver a short-term project plan to audit and rationalise intranet content within agreed timelines. Establish a structured approach to reviewing pages, identifying outdated or redundant content and prioritising actions. Track progress and provide regular updates to key stakeholders.
• Content Audit and Migration: Review existing intranet content and structure, identifying duplication, outdated material and gaps. Coordinate the archiving, updating or removal of content in line with agreed governance. Ensure content changes are applied accurately within the CMS.
• Stakeholder Engagement: Liaise with content owners across the University to validate content and agree actions. Provide clear guidance and challenge where necessary to support decision-making. Build productive working relationships quickly across a wide stakeholder group.
• Systems and Implementation: Work confidently within the University's CMS (Contensis) to update, archive and manage content. Ensure consistent use of brand guidelines and compliance with accessibility best practice, usability and accessibility considerations are applied.
• Other Duties and Expectations: Work independently with minimal supervision, managing workload effectively within a short-term engagement. Maintain clear documentation of decisions and outcomes. Undertake additional related tasks as required to support successful project delivery. The duties listed above may be varied from time to time as dictated by the changing needs of the University. The postholder will also be expected to undertake additional duties as appropriate and as requested by their manager. While the majority of this post can be delivered remotely, the postholder may on occasion be required to work at any of the locations at the University's main campus in Egham, Surrey, TW20 0EX.

Our Values: Advancing equity and inclusion is central to our identity as a University of Social Purpose, guided by our values of being Respectful, Innovative, Open, and Daring. We strive to build a fair and inclusive environment for all colleagues and students, where we challenge ourselves and others with integrity, and approach difference with understanding and kindness. Every member of our community is expected to treat others with dignity, work collaboratively across a wide range of backgrounds and perspectives, and contribute to a place where everyone can participate fully and feel valued.

Person Specification:

• Knowledge, Education, Qualifications and Training: Significant experience working with Content Management Systems (CMS) to an expert user standard. Understanding of content governance, auditing or migration. Relevant project management qualification (such as PRINCE2). Experience in a higher education or large complex organisation.
• Skills and Abilities: Strong project management skills, with ability to deliver at pace. Ability to work independently and proactively with minimal supervision. Confident stakeholder management and influencing skills. Excellent organisational and prioritisation skills. Strong attention to detail and ability to manage large volumes of content. Good written communication skills.
• Experience: Experienced delivering content audits, clean-up or migration projects. Experience working across multiple stakeholders to manage content changes. Hands-on experience updating and managing content within a CMS.
• Other Requirements: Available to start at short notice and work flexibly over a 4-6 week period. Comfortable working remotely with willingness to travel to Royal Holloway's Egham campus from time to time if required.