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For Companies At a Glance
- Tasks: Support tenants, manage tenancies, and ensure safe, clean neighbourhoods.
- Company: Join a dedicated team focused on community well-being.
- Benefits: Competitive salary, professional development, and a chance to make a difference.
- Why this job: Be the go-to person for residents and help create thriving communities.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for growth in housing management.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose: To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including new tenancies and tenancy changes, interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighbourhoods are clean and safe, and resident satisfaction is high.
Main Responsibilities:
- To take part in the organisations response to emergencies, helping to co-ordinate actions and providing support to residents.
- To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer.
- To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
- To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes.
- To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate.
- To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking.
- To undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability; and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved.
- To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed.
- To respond to correspondence/complaints/enquiries from a wide range of audience categories.
- Ensure proper file systems are maintained and documents are uploaded promptly to enable easy access to relevant information, including other teams and setting up new document sets when required.
- To understand tenancy law, the rights and responsibilities of social housing landlords and tenancies and how tenancies are ended.
- To attend resident association meetings developing strong and committed partnerships with RAs, Leaseholder groups, Advocates, and other recognised bodies on matters relevant to tenancy management. This will include attending meetings outside normal working hours, as deemed appropriate.
- To engage effectively with Members, engaged residents, and external partners liaise effectively with HB/CTB, DWP, CAB and relevant others to minimise overpayments, maximise benefit entitlements and additional payments such as DHP or social fund.
- To represent the service positively and professionally at all levels, and delivering excellent, customer-focused services using feedback to effect improvements.
- To meet all performance targets set and use performance information to support learning.
Qualifications:
- A high standard of literacy and numeracy.
- Housing qualification and evidence of continued professional development.
- Commitment to taking responsibility for own learning and development.
Experience:
- Working with the general public, preferably in a service delivery setting.
- Working in a diverse community.
- Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
- Knowledge and awareness of safeguarding issues.
- Previous experience in a housing organization or similar environment.
- Knowledge of social housing and housing management.
Housing Liaison Officer employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Liaison Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to tenancy management and dealing with residents. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their approach to community engagement or how they handle anti-social behaviour. This shows your interest in the role and helps you gauge if it’s the right fit for you.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and reinforces your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Housing Liaison Officer
Some tips for your application 🫡
Show Your Passion for Housing: When you're writing your application, let your enthusiasm for housing and community support shine through. We want to see that you genuinely care about making a difference in residents' lives and are committed to providing excellent service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our mission and the specific responsibilities of the Housing Liaison Officer role.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re the right fit for the role by being direct and organised in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you brush up on tenancy law and the responsibilities of social housing landlords. Familiarise yourself with the specific duties of a Housing Liaison Officer, as this will show your potential employer that you're serious about the role and understand what it entails.
✨Showcase Your People Skills
Since this role involves working closely with residents and various agencies, be prepared to discuss your experience in handling difficult situations or conflicts. Share examples of how you've successfully managed anti-social behaviour or supported vulnerable residents in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to devise a plan of action to address issues, whether it's related to tenancy management or community engagement. Highlight your ability to work collaboratively with internal and external partners to achieve positive outcomes.
✨Be Ready for Situational Questions
Expect questions that assess your response to emergencies or incidents of anti-social behaviour. Prepare by thinking through how you would handle specific situations, ensuring you can articulate your thought process and decision-making skills clearly.
