At a Glance
- Tasks: Support and improve the Council's Revenues and Benefits systems for efficiency and compliance.
- Company: Join a dedicated team within the Council focused on community benefits.
- Benefits: Full-time role with potential for remote work after training, plus professional development.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Make a real difference in your community while advancing your technical skills.
- Qualifications: Experience in benefits assessment and a willingness to learn new systems.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path.
The role centres on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.
Skills & Experience
- Significant Benefits assessment experience (HB/CTR or equivalent)
- Strong understanding of Benefits legislation, workflows, and operational processes
- Good working knowledge of Excel (lookups, pivot tables, data manipulation)
- Familiarity with any of the following is an advantage: QBF, SQL, CAKE/HBAP, Quality Assurance, Appeals, End-of-Year processes
We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.
About the role
You will support the Council in the effective and efficient maintenance and development of the Council's Revenues and Benefits system. The main purpose of the role is to ensure the Council meets its statutory and legal requirements.
Specific duties and responsibilities
- Responsible for providing support for the Academy's system of the Council.
- Assist the Academy Systems Manager in providing a high-quality service.
- Have a high knowledge of the functionality and systems operation of the Academy's system to provide advice and support to the Systems Manager.
- Ensure regular information updates are managed in a timely manner and reports are produced in accordance with business needs.
- Maintain and support the Academy System to provide a quality system to the council.
- Draft and update procedure manuals.
- Assist with statutory returns (including subsidy), liaise effectively with the Council's External Auditor.
- Assist with the testing of new releases and day-to-day system issues.
- Provide advice to other teams of the Council on Academy functionality, reports, and upgrades.
- Produce ad hoc reports, make system updates and changes.
- Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system.
Experience
- Of working in a busy and demanding systems environment.
- Recent, regular use of the Academy Benefits I.T. system.
- Of working with financial information and statistics including using a range of MS Excel functionality.
- Of designing processes and working in accordance with written procedures.
- The ability to prepare manuals covering complex processes and procedures formatted appropriate to the audience.
- Of building good working relationships with internal colleagues but also external partner agencies and suppliers as required.
Revenues & Benefits Systems Officer in Guildford employer: JOB SWITCH LTD
As a Revenues & Benefits Systems Officer, you will join a supportive and dynamic team dedicated to enhancing the efficiency of our Benefits systems. Our organisation prioritises employee development, offering comprehensive training and growth opportunities in a collaborative work environment. Located in a vibrant community, we foster a culture of inclusivity and innovation, ensuring that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Systems Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the benefits sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get ready for interviews by brushing up on your knowledge of benefits legislation and operational processes. We recommend preparing some examples from your past experience that showcase your skills and how they relate to the Revenues & Benefits Systems Officer role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re all about making the process smooth and straightforward, so don’t miss out on the opportunity to showcase your benefits expertise directly to us.
We think you need these skills to ace Revenues & Benefits Systems Officer in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your significant experience in benefits assessment. We want to see how your background aligns with the Revenues & Benefits Systems Officer role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your understanding of benefits legislation and operational processes makes you a great fit. Let us know what drives you!
Show Off Your Technical Skills:Even if you don’t have all the technical skills yet, highlight any familiarity with systems like QBF or SQL. If you’ve got a good working knowledge of Excel, make sure to mention that too! We love candidates who are eager to learn.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of benefits assessment, especially Housing Benefit and Council Tax Reduction. Be ready to discuss specific cases or scenarios where you've applied your expertise, as this will show your depth of understanding and experience.
✨Get Technical with Systems
Familiarise yourself with the systems mentioned in the job description, like QBF and SQL. Even if you don’t have hands-on experience, showing that you’ve done your homework and understand their relevance will impress the interviewers.
✨Excel at Excel
Since a good working knowledge of Excel is crucial, practice using lookups, pivot tables, and data manipulation techniques. You might be asked to demonstrate your skills, so being prepared with examples of how you've used Excel in past roles can really set you apart.
✨Show Your Willingness to Learn
The role mentions that they will invest in training for the right candidate. Be sure to express your eagerness to learn new technical skills and adapt to system changes. Share examples of how you've successfully learned new processes or technologies in the past.
