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- Tasks: Maintain and improve the Benefits systems, ensuring accuracy and compliance.
- Company: Join a supportive council team focused on community welfare.
- Benefits: Full-time role with potential for remote work after training, plus professional development.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Step into a technical career while making a real difference in people's lives.
- Qualifications: Experience in Benefits assessment and a willingness to learn new systems.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path. The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.
Skills & Experience
- Significant Benefits assessment experience (HB/CTR or equivalent)
- Strong understanding of Benefits legislation, workflows, and operational processes
- Good working knowledge of Excel (lookups, pivot tables, data manipulation)
- Familiarity with any of the following is an advantage: QBF, SQL, CAKE/HBAP, Quality Assurance, Appeals, End-of-Year processes
We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.
About the role
You will support the Council in the effective and efficient maintenance and development of the Council's Revenues and Benefits system (Academy).
Specific duties and responsibilities
- Responsible for providing support for the Academy system of the Council.
- Assist the Academy Systems Manager in providing a high-quality service which ensures the Council meets its statutory and legal requirements.
- Have a high knowledge of the functionality and systems operation of the Academy system to provide advice and support to the Systems Manager (Academy).
- Ensure the regular information updates are managed in a timely manner and reports are produced in accordance with business needs.
- Maintain and support the Academy System to provide a quality system to the council.
- Draft and update procedure manuals.
- Assist with statutory returns (including subsidy), liaise effectively with the Council's External Auditor.
- Assist with the testing of new releases and day-to-day system issues.
- Provide advice to other teams of the Council on Academy functionality, reports, and upgrades.
- Produce ad hoc reports, make system updates and changes.
- Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system.
Your conduct
We expect the highest standards of conduct from our employees and at all times you must carry out your duties with integrity and in accordance with the Code of Conduct for employees.
Equal opportunities
We have a strong commitment to achieving equality of opportunity and expect all employees to implement and promote our policy in their own work.
Health and safety
We are committed to a healthy and safe working environment and expect all employees to implement and promote its policy in all aspects of their work.
Personal and sensitive data
You will have regard for the duty of care owed to personal data and sensitive personal data and any other confidential or sensitive information which you access in the course of your employment ensuring adherence to the Data Protection Act and the Council's Information Security Policy and related guidance.
Experience
- Of working in a busy and demanding systems environment.
- Recent, regular use of the Academy Benefits I.T. system.
- Of working with financial information and statistics including using a range of MS Excel functionality.
- Of designing processes and working in accordance with written procedures.
- The ability to prepare manuals covering complex processes and procedures format appropriate to the audience.
- Of building good working relationships with internal colleagues but also external partner agencies and suppliers as required.
Revenues & Benefits Systems Officer in Guildford employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues & Benefits Systems Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the Benefits field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get ready for those interviews! Research common questions for Revenues & Benefits Systems Officer roles and practice your answers. We can help you with mock interviews to boost your confidence and nail that first impression.
✨Tip Number 3
Show off your Excel skills! Brush up on your data manipulation techniques, as they’re crucial for this role. Consider creating a portfolio of projects or examples where you've used Excel effectively to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Revenues & Benefits Systems Officer in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Benefits assessment and any technical skills you have. We want to see how your background aligns with the role of Revenues & Benefits Systems Officer, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your experience makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Excel Skills: Since good working knowledge of Excel is a must-have, make sure to mention any specific functions you’re comfortable with, like lookups or pivot tables. If you’ve used Excel in previous roles, give us some examples of how you’ve manipulated data effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of benefits assessment and legislation. Be prepared to discuss specific examples from your experience that demonstrate your understanding of operational processes and how they relate to the role.
✨Show Off Your Technical Skills
Even if you don’t have all the technical skills listed, highlight your familiarity with systems like Academy or any relevant software. If you’ve used Excel for data manipulation, be ready to share how you’ve applied lookups and pivot tables in your previous roles.
✨Prepare for System Challenges
Think about potential system issues you might encounter in this role and how you would address them. Being able to discuss your problem-solving approach will show that you’re ready to tackle the challenges of maintaining and improving the Revenues and Benefits systems.
✨Demonstrate Your Team Spirit
This role involves working closely with various teams, so be prepared to talk about your experience collaborating with others. Share examples of how you’ve built relationships with colleagues and external partners to achieve common goals.