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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide support for various services.
- Company: Lincolnshire County Council, dedicated to making a positive impact in the community.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Why this job: Be the first point of contact and help people navigate important services.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Join a supportive team in a rewarding and dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, and Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need, or simply renewing a library book; it can be hard, but rewarding work.
The Opportunity
We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Team. Using the strength-based approach to enable positive change in people's lives, you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding issue, or to access a service from Adult Care, the Lincolnshire Carer Service, and/or the Wellbeing Service. These calls can be complex, sensitive, and emotive, but from the training received, you will use your call control, professional curiosity, as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.
About you
You will be a passionate and customer-focused candidate with experience of working within a busy Customer Care environment.
Customer Service Advisor in Grantham employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Grantham
✨Tip Number 1
Get to know the company! Research Lincolnshire County Council and their services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive situations, role-play common scenarios with friends or family. This will help you feel more confident and prepared when handling complex calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at the Customer Service Centre.
We think you need these skills to ace Customer Service Advisor in Grantham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in customer care and how it aligns with the diverse services we provide at Lincolnshire County Council.
Showcase Your Communication Skills: Since you'll be dealing with sensitive and complex situations, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you effectively handled challenging conversations.
Emphasise Your Passion for Helping Others: We want to see your passion for making a positive impact in people's lives. Share stories that reflect your commitment to customer service and how you've gone above and beyond to support others.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Services
Familiarise yourself with the various services offered by the Customer Service Centre, especially those related to Adult Care. Understanding how these services impact people's lives will help you demonstrate your passion and commitment during the interview.
✨Practice Empathy
Since you'll be dealing with sensitive and emotive situations, practice responding to hypothetical scenarios with empathy. Think about how you would handle a call from someone in distress and articulate your approach clearly during the interview.
✨Showcase Communication Skills
Prepare examples that highlight your excellent communication skills. Whether it's resolving a customer issue or providing information, be ready to discuss how you've effectively communicated in past roles, especially in busy environments.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've used your problem-solving skills to achieve positive outcomes. This could involve using a strength-based approach to support a customer or finding creative solutions to complex issues.
