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- Tasks: Handle customer enquiries and manage debt recovery processes through calls and emails.
- Company: Join a supportive finance team dedicated to making a difference.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Why this job: Be the first point of contact and help customers navigate their financial situations.
- Qualifications: Strong communication skills and a willingness to learn about finance.
- Other info: Dynamic role with potential for growth in the finance sector.
The predicted salary is between 36000 - 60000 £ per year.
Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
Manage Tier 1 questions, providing copy invoices, taking card payments, and dealing with care breaks and adjustments. Refer queries to originating departments as necessary and monitor receipt of responses. Liaise with originating department regarding appropriate further recovery action/write off. Refer complex debts to the Senior Credit Controller.
Make contact with debtors by telephone, letter, and email. Access debtors to establish their financial circumstances and ability to pay. Report any problems with the achievement of debt review targets to the Senior Credit Controller. Review invoices and reminder letters for quality control. Provide advice on debt recovery process as and when required. Prepare debt cases for County Court action.
Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
Assistant Finance Officer in Glasgow employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Finance Officer in Glasgow
✨Tip Number 1
Make sure you know your stuff! Brush up on the basics of credit control and debt recovery. When you get that call or email, being able to chat confidently about these topics will show you're ready for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be taking live calls, try role-playing with a friend or family member. This will help you get comfortable handling customer enquiries and managing tricky situations.
✨Tip Number 3
Don’t forget to ask questions during interviews! It shows you're engaged and interested. You could ask about the team dynamics or how they handle complex debts. This can give you insight into the company culture.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Assistant Finance Officer in Glasgow
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the first point of contact for customer enquiries, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively manage incoming calls and emails.
Tailor Your Experience: When detailing your previous roles, focus on experiences that relate to credit control and customer service. We want to see how you've handled similar situations, like managing payments or dealing with customer queries, so make it relevant!
Be Detail-Oriented: Attention to detail is key in this role, especially when reviewing invoices and reminder letters. In your application, mention any experience you have with quality control or managing financial documents to show us you're up for the task.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Stuff
Make sure you understand the basics of credit control and debt recovery. Brush up on common terms and processes, as well as the specific responsibilities of an Assistant Finance Officer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be taking live phone calls and managing emails, it's crucial to demonstrate your listening skills during the interview. Practice summarising what the interviewer says and ask clarifying questions. This shows that you can effectively handle customer enquiries and manage communication.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with difficult customers or managing complex debts. Think of examples from your past experiences where you've successfully navigated similar challenges. This will illustrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
The role involves liaising with various departments, so highlight your teamwork skills. Share examples of how you've collaborated with others to achieve a common goal. This will demonstrate that you can work well with the Credit Control & Compliance Manager and other team members.