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- Tasks: Assess claims for Housing Benefit and Council Tax Support with accuracy and efficiency.
- Company: Join a supportive team dedicated to helping the community.
- Benefits: Gain valuable experience, competitive pay, and opportunities for personal development.
- Other info: Dynamic role with opportunities for growth and specialisation.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE in English and experience with benefit regulations preferred.
The predicted salary is between 30000 - 40000 £ per year.
The main purpose of the role is to undertake a range of generic work activities centered around the prompt and accurate assessment of all types of claims for Housing Benefit and Council Tax Support.
Specific duties and responsibilities:
- To undertake all work activities involved in the assessment of new claims, changes in circumstances and ATLAS notifications.
- Electronic Document Management scanning and indexing.
- Verification of evidence, pre-assessment and requests for further information.
- The complete final determination in accordance with the regulations.
- Notification of determinations and quality assurance of letters.
- Correct and full determination on overpayment recovery.
- Correct subsidy coding of any overpayments and claim time stats.
- To undertake the work activities involved in the determination of new claims and changes in circumstances including overpayments determination and recovery level decisions.
- To undertake all assessment work activities above in accordance with the benefit regulations and internal operational procedures and guidelines.
- To undertake all assessment and (re) determination work activities above using the Academy Benefits system and IDOX workflow and document management IT system.
- To respond to customer enquiries across a range of benefit issues, especially when receiving customer queries for cases previously assessed/reassessed by self.
- To provide support to Claim Support Team by personally dealing with phone and reception callers in respect of HB, CTS and DHP enquiries, and first stop Housing queries.
- To liaise with HB officers, other internal Housing and Council Tax officers and external partner bodies in order to resolve outstanding claim issues and queries for customers.
- To adopt one or more specialisms in addition to core competency frameworks in order to support personal development, variety of tasks and office support flexibility.
- To work to a challenging set of personal performance objectives, targets and assessment quotas as part of an annually revised personal performance plan.
- To work actively in accordance with a regularly updated set of corporate and department procedures and to keep in touch with any changes.
- To undertake any related activities as considered necessary and directed by Team Leader or senior HB Management.
Qualifications and Education:
- Good standard of education with GCSE in English language or equivalent, grade C or above.
Experience:
- Working with Housing Benefit and Council Tax Support regulations.
- Working in a demanding team environment.
- Working with clear processes and procedures.
- Using computers in a processing environment.
- Experience of the Academy Housing Benefits IT system.
- Dealing with people in a sensitive situation.
Locations
Benefit Assessor in Esher, Surrey employer: Job Switch Ltd
Contact Detail:
Job Switch Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit Assessor in Esher, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local job fairs, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Benefit Assessor role.
✨Tip Number 2
Prepare for interviews by practising common questions related to Housing Benefit and Council Tax Support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or scenarios where you’ve successfully handled claims or customer queries. We love seeing candidates who can demonstrate their experience in real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Benefit Assessor in Esher, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with Housing Benefit and Council Tax Support regulations. We want to see how your skills match the specific duties of a Benefit Assessor, so don’t hold back!
Showcase Your Attention to Detail: Since accuracy is key in this role, emphasise your ability to handle claims and documentation meticulously. Mention any past experiences where you’ve had to verify evidence or manage sensitive information.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your qualifications and experiences related to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Switch Ltd
✨Know Your Regulations
Make sure you brush up on Housing Benefit and Council Tax Support regulations before the interview. Being able to discuss these confidently will show that you're serious about the role and understand the core responsibilities.
✨Demonstrate Your Experience
Prepare specific examples from your past work where you've successfully assessed claims or dealt with sensitive situations. This will help illustrate your experience and how it aligns with the job requirements.
✨Familiarise Yourself with the IT Systems
If you have experience with the Academy Benefits system or similar IT systems, be ready to talk about it. If not, do a bit of research to understand how these systems work, as this knowledge can set you apart.
✨Practice Customer Interaction Scenarios
Since you'll be dealing with customer enquiries, think about how you would handle various scenarios. Practising responses to common queries can help you feel more prepared and confident during the interview.