At a Glance
- Tasks: Provide efficient admin support and manage information requests for various directorates.
- Company: Join a forward-thinking organisation focused on transparency and effective governance.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and collaboration across different teams.
- Why this job: Make a real difference by ensuring information is handled accurately and lawfully.
- Qualifications: Strong organisational skills and ability to handle sensitive information.
The predicted salary is between 30000 - 40000 £ per year.
Main Purpose of the job: Provide modern, customer-focused, efficient and effective administrative and clerical support to directorates, including project support where required. To deliver a wide range of both routine and more complex administrative tasks in order to support the effective and efficient delivery of services within directorates. This role will focus on providing administrative and casework support for requests received under the Freedom of Information Act 2000, Environmental Information Regulations 2004 and related information rights legislation. The post holder will log, monitor, coordinate and help progress requests to ensure responses are issued accurately, lawfully and within statutory timescales. The role will support good information governance practice across the organisation by maintaining records, assisting services with request handling, and providing clear advice on process and deadlines. Future need may dictate that you will be required to support other Directorates at a later date.
Summary of Responsibilities and Personal Duties include:
- Receive, acknowledge, log, track and respond to Freedom of Information, Environmental Information and related information rights requests using the council’s case management systems.
- Monitor deadlines and progress, chase responses from service areas to ensure statutory response times are met.
- Act as a first point of contact for routine enquiries about information requests, explaining process requirements and deadlines clearly to internal and external stakeholders.
- Liaise with departments across the organisation to identify relevant records, gather draft responses and supporting information, and ensure requests are allocated appropriately.
- Assist in preparing response packs, including collating information, formatting responses, checking attachments, and escalating issues where information is incomplete, sensitive or overdue.
- Support the application of exemptions and exceptions by preparing background information for review by senior officers and ensuring redactions are handled in line with agreed procedures.
- Maintain accurate and up-to-date records of requests, correspondence, outcomes, internal reviews and complaints.
- Produce routine reports on caseloads, response performance, overdue cases and trends for managers and governance leads.
- Support the maintenance of publication scheme materials, disclosure logs and other transparency information where required.
- Contribute to the continuous improvement of request handling processes, templates, guidance notes and team procedures.
- Provide practical administrative support for internal reviews, complaints to the Information Commissioner, and related audit or compliance activity.
- Handle all information securely and confidentially, in line with data protection requirements, records management standards and council policies.
- Undertake other administrative or information governance duties appropriate to the grade of the post.
- Provide proactive business administrative support across various directorates as required.
- Ability to deliver a wide range of administrative, business support and customer contact processes.
- Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines on a day-to-day basis.
- Able to maintain discretion with dealing with sensitive and/or confidential information.
- Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer any non-routine or more complex issues and queries to a senior officer.
- Ability to work collaboratively with colleagues across different services and to follow up effectively where responses are delayed or incomplete.
Directorate Support Officer employer: JOB SWITCH LTD
As a Directorate Support Officer, you will thrive in a dynamic and supportive work environment that prioritises modern, customer-focused service delivery. Our organisation fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth and development while ensuring compliance with information governance standards. Located in a vibrant community, we provide a meaningful role where your contributions directly impact the efficiency and effectiveness of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Directorate Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those already working in directorates. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative support and information governance. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or deadlines effectively. This will highlight your ability to handle the complexities of the Directorate Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Directorate Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Directorate Support Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Administrative Skills:Since this role is all about providing efficient administrative support, don’t forget to showcase your organisational skills and attention to detail. We love candidates who can juggle multiple tasks while keeping everything on track!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be explaining processes and deadlines to others in this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Legislation
Familiarise yourself with the Freedom of Information Act 2000 and Environmental Information Regulations 2004. Understanding these laws will not only help you answer questions confidently but also demonstrate your commitment to good information governance.
✨Showcase Your Administrative Skills
Prepare examples of how you've successfully managed administrative tasks in the past. Be ready to discuss your experience with case management systems, tracking deadlines, and coordinating responses, as these are key aspects of the role.
✨Communicate Clearly
Practice explaining complex processes in simple terms. Since you'll be acting as a first point of contact for enquiries, showcasing your ability to communicate effectively with both internal and external stakeholders will be crucial.
✨Demonstrate Team Collaboration
Think of instances where you've worked collaboratively with colleagues from different departments. Highlighting your teamwork skills will show that you can liaise effectively across the organisation, which is essential for this role.
