At a Glance
- Tasks: Manage leaseholder accounts and support customers facing financial difficulties.
- Company: Join a dedicated team within the Council's Housing Services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community support and collaboration.
- Why this job: Make a real difference in people's lives by helping them sustain their tenancies.
- Qualifications: Experience in housing management and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
The Housing Services team are responsible for delivering the Council's statutory housing functions, including the allocation and management of the Council's housing stock, monitoring and recovery of housing related debt and tenant engagement responsibilities.
The jobholder will work as part of a busy team of housing professionals specialising in Income Management across a range of tenure types and chargeable services to provide a comprehensive, high-quality service and ensure our customers can sustain their tenancies. By maximising income collection, it enables us to fund and reinvest in housing related services for tenants in North Yorkshire.
The jobholder will be expected to undertake intensive management of leaseholder accounts for domestic properties, garden and garage plots, communal service charges, shared ownership charges, so customers prioritise their responsibility to pay.
The key job roles will include the administration of a full range of customer account management, collection and recovery functions, including attendance at Court to ensure all housing related income is paid and take appropriate action in accordance with Policy & Procedure for non-payment to reduce the number of accounts that fail and prevent homelessness.
You will also provide knowledgeable help and advice to customers who are experiencing financial difficulty and struggling to meet their rent obligations, and support and encourage customers to seek out solutions, access relevant benefits and signpost them to other support providers.
Knowledge and Experience
- Experience of housing management within a Social Housing environment.
- Experience of debt recovery, pursuance of housing arrears and enforcement.
- Experience of working with vulnerable customers in financial hardship.
- Experience of delivering customer focused services in a variety of settings.
- Awareness and understanding of Housing legislation and an appreciation of the duties and responsibilities of the Council as a landlord.
- Understanding of leaseholders' obligations.
- Experience of working with other agencies.
- Awareness, knowledge, and adherence to Information Governance/Data Protection principles.
- Awareness and knowledge of Equality legislation.
- Awareness of safeguarding responsibilities.
Occupational Skills
- Good standard of numeracy, English language and computer literacy, including the ability to explain policies and procedures clearly.
- Analytical and problem solver, brings own ideas and initiatives to resolve issues.
- Ability to listen and be sympathetic to customers, often in stressful situations.
- Able to develop, maintain and contribute to constructive working relationships.
- Ability to follow set procedures.
- Ability to work to deadlines.
- Able to communicate effectively, and with empathy, to a wider range of people with varying needs to ensure the message is understood.
- Plans and organises work to meet individual, team and organisational objectives.
- Ability to work under pressure and with customers who have high expectations/good negotiation skills.
- Supports opportunities for positive change and actively looks for ways to improve the service.
- Willing to work flexibly in accordance with policies and procedures to meet the operational needs of the Council.
Locations
Leasehold Officer in Devon, Humber employer: JOB SWITCH LTD
As a Building Control Surveyor with us, you will be part of a dynamic team dedicated to ensuring public safety and welfare in the built environment. Our company fosters a collaborative work culture that prioritises employee development through continuous training and mentorship, while also offering competitive benefits and a supportive environment. Located in a vibrant community, we provide unique opportunities for professional growth and engagement with local stakeholders, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Officer in Devon, Humber
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We think you need these skills to ace Leasehold Officer in Devon, Humber
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for JOB SWITCH LTD and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at JOB SWITCH LTD
✨Get to Know Public Sector Values
Before your interview with JOB SWITCH LTD, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for JOB SWITCH LTD.
