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- Tasks: Manage tenancies and estates, ensuring tenants comply with agreements and providing support.
- Company: Join Ashfield District Council, a community-focused organisation dedicated to improving lives.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference in the community.
- Other info: Dynamic role with opportunities for personal growth and making impactful connections.
- Why this job: Be the voice for tenants and help create thriving communities while developing your career.
- Qualifications: Strong communication skills and a passion for community service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsible to: Tenancy Services Team Leader
Key relationships/Functional links with: Tenants and residents of Ashfield District Council; staff at all levels within the Council including Housing Management, Community Safety Team, Lettings, Housing Operations, Legal Services; statutory and partner agencies including police, social care, and health services.
Main Purpose of Job: The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement. The Housing Officer will manage a local patch of properties in the Ashfield district, dealing with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary.
Main Responsibilities / Accountabilities / KRA:
- Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary.
- Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy.
- Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court.
- Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy.
- Ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements.
- Maintain a highly visible profile on Council estates to provide an excellent estate management service.
Job Activities:
- Undertake the general work of a Housing Officer including managing a patch of social housing tenancies, responsible for the monitoring and managing of own case load in line with performance targets.
- Maintain detailed records of all actions taken and all contact with tenants and to write nonstandard letters, briefing notes and reports as and when required.
- Liaise with and maintain effective working relationships with internal and external agencies and other service providers and represent the Council at any meetings as required.
- Attend Tenant and Resident Meetings as required.
General information: The post holder will be required to operate according to the Council's corporate values, code of conduct and employee competencies. The post holder will adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working. This Job Description covers the main duties and responsibilities of the job and will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.
Housing Officer in Derby employer: JOB SWITCH LTD
Contact Detail:
JOB SWITCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Derby
✨Tip Number 1
Network like a pro! Reach out to current Housing Officers or people in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for you. Building connections can open doors that you didn’t even know existed!
✨Tip Number 2
Prepare for interviews by researching the Ashfield District Council and its housing policies. Show us that you’re not just interested in the job, but that you understand the community and the challenges it faces. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! As a Housing Officer, you’ll need to interact with tenants and various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your previous roles, focus on your experience in tenancy management and working with diverse stakeholders. We want to see how you've handled similar responsibilities in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JOB SWITCH LTD
✨Know Your Tenancy Agreements
Familiarise yourself with the key aspects of tenancy agreements and housing regulations. Being able to discuss these confidently will show that you understand the core responsibilities of a Housing Officer.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with tenants or collaborated with other agencies in the past. This will demonstrate your ability to build relationships and resolve issues.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as anti-social behaviour or supporting vulnerable tenants. Think through potential scenarios and how you would approach them, highlighting your problem-solving skills and empathy.
✨Research the Council and Its Values
Understanding the Ashfield District Council's values and objectives will help you align your answers with their mission. Be ready to discuss how your personal values match those of the Council, showing that you're a good cultural fit.